Navigating the XGSPON Journey From an MSO Perspective
By Derek Lee, Rogers Communications Inc.; Giancarlo Urbani, Rogers Communications Inc.
|
2023 |
Preparations for Deploying & Lessons Learned from Deploying High Split (204 MHz) on I-CCAP, R-PHY, & R-MACPHY - High Split as a Steppingstone Towards DOCSIS® 4.0
By Craig Coogan, CommScope, Inc.; Jamie Brown, Shaw Communications, Inc.; Zoran Maricevic, Ph. D., CommScope, Inc.
|
2022 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
|
2018 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
HFC Evolution: The Best Path Forward
By Nader Foroughi, Shaw Communications
|
2018 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Optimizing Value from Service Provider WiFi in a Converged World
By Mike Darling, Shaw Communications
|
2021 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
The New CX Standard
By David Troll, Glympse
|
2017 |
Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
|
2019 |
Blueprint for Mobile Xhaul over DOCSIS
By Jennifer Andreoli-Fang, PhD, CableLabs; John T. Chapman & Tong Liu, PhD, Cisco; Damian Poltz, Shaw Communications
|
2019 |
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
|
2018 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Data Communications Via CATV Systems
By Thomas Chuang, Vilma, Inc.
|
1970 |
Advanced Data Communications Applications for the CATV Industry
By Edward J. Zylka and William E. Cohn, Zenith Electronics Corporation
|
1993 |
Using Digital Identity to Drive Personalization, User Experience and Monetization
By Doug Fantuzzi, Amdocs Media & Entertainment Solutions
|
2017 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
|
2022 |
