The Impact of Customer Care and Billing on Broadband Data Services (1999)

By Craig Hanson, Director, Advanced Technologies Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer, CableData, Inc.

This paper explores the role of Customer Management Systems in the deployment of broadband data services. It highlights emerging requirements and design options for system integration; content, pricing/ and customer care. It is intended for content and network providers as well as vendors involved in broadband rollouts.

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