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Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
2019
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
2019
Modernizing Cox Communication’s Access and Aggregation Network Infrastructure for Remote PHY Deployment
By Deependra Malla, Cox Communications Inc.
2021
Node Health Within Cox ACOE’s Service Health Framework
By Shane Yates, Brian Stublen & Alexis Hwang, Cox Communications
2021
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
2022
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer, CableData, Inc.
1999
Requirements for the IoT Infrastructure in the Customer Premises
By Rajesh Abbi, Duke Tech Solutions, Inc.; Charles Chapman, Enersys; Sudheer Dharanikota, Duke Tech Solutions, Inc.; Kyle Haefner, CableLabs; Clarke Stevens, Shaw Communications, Inc.
2022
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
2018
How Cox Communications Implemented an Expert System for Service-First Autonomous Operations
By Dave Norris, Cox Communications
2021
A General-Purpose Operations Cost Model to Support Proactive Network Maintenance and More
By Jason Rupe, Ph.D., CableLabs
2019
Customer Safety Initiative
By Matt Carothers & Damien Whaley, Cox Communications
2019
Cox Next Generation 400G IP+OLS Architecture for Maximum Network Optimization and Cost Benefits
By Saurabh Patil, Cox Communications; Jason Bishop, Cox Communications
2023
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
2017
Machine Learning Model for Customer Claim Prediction in HFC Subscribers
By Dr. Claudio Righetti, Telecom Argentina S.A.; Matilde Cuenca, Telecom Argentina S.A.; Dr. Diego Martinez Heimann, Telecom Argentina S.A.
2023
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
2018
The Cox National Backbone: Building A Scalable Optical Network For Future Applications And Network Evolution
By Dan Estes, Cox Communications and Gaylord Hart, Infinera
2008
Deploying Segment Routing for PON Aggregation in Cox’s Metro Network
By Deependra Malla, Cox Communication Inc.
2023
Proactive Network and Technical Facilities Monitoring Using Standardized Scorecards
By Dr. Franklin Lartey, Cox Communications
2017
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
2017
Customer Management Solutions For DOCSIS
By Daniel Reilly, Solect Technology Group
1999