Customer Management Solutions For DOCSIS (1999)

By Daniel Reilly, Solect Technology Group

Operators, hardware vendors and billing companies are actively developing provisioning solutions to compliment the value of DOCSIS interoperable platforms. The value of this development will be realized in the form of reduced overhead support costs and higher penetration rates. Cable operators that include the necessary provisioning applications in preemption of DOCSIS will have the means to extract the value from this standardization. Those that do not address this issue will be faced with delivery and service problems that will diminish penetration rates and subsequent revenues.

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