Translating Customer & Employee Experience with Shaw’s Data Journey (2022)

By Greg Bone, Goutam Agarwal; Shaw Communications

Through industry partnerships and customer connects, we have pursued insights on how the pandemic has fundamentally shifted consumer and worker behavior, exploring the increased importance of engagement in a world of remote work, and touchless experiences. We discovered a significant shift in customer expectations and behaviors: customers have moved beyond speed and are looking for a unified and simple experience with channel of choice. In a post-pandemic world, preferences have shifted to more personalized, convenient, and connected experiences.

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