Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
|
2018 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Two Years Of Deploying ITV/EBIF Applications – Comcast’s Lessons Learned
By Robert Dandrea, Ph.D., Comcast Cable
|
2010 |
Pairing IoT and AI to Reduce Network Maintenance Costs
By Goutam Agarwal, Rogers Communications; J. Clarke Stevens, Independent Consultant
|
2023 |
A Necessary Journey Towards an AI-driven Operation - Telecom Argentina perspective
By Claudio Righetti, Mariela Fiorenzo, Horacio Arrigo; Telecom Argentina S.A.
|
2022 |
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
|
2018 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
DOCSIS 3.1 Downstream Early Lessons Learned
By John J. Downey, Cisco Systems Inc.
|
2017 |
Lessons from Operating Tens of Thousands of Remote PHY Devices
By Jorge Salinger & Steve Sigman, Comcast Cable Communications
|
2021 |
FWA, The Promise of Broadband Everywhere Lessons Learned & Best Practices
By Ahmed Jafri, Rogers Communications Inc.; Osama Bazan, Rogers Communications Inc.; Rizwan Butt, Rogers Communications Inc.; Mahmoud ElMeligui, Rogers Communications Inc.; Carlos Moco, Rogers Communications Inc.
|
2023 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
Preparations for Deploying & Lessons Learned from Deploying High Split (204 MHz) on I-CCAP, R-PHY, & R-MACPHY - High Split as a Steppingstone Towards DOCSIS® 4.0
By Craig Coogan, CommScope, Inc.; Jamie Brown, Shaw Communications, Inc.; Zoran Maricevic, Ph. D., CommScope, Inc.
|
2022 |
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
|
2022 |
Fiber Deep Networks and The Lessons Learned From The Field
By Todd Loeffelholz, Alpha Technologies Inc.
|
2017 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Constructing a Convergence Lab: Lessons Learned From Building a Converged Network at CableLabs
By Matthew Schmitt, CableLabs
|
2020 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
