Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
|
2018 |
Customer Experience-Centric Network Investment and Interventions Through AI
By Juan David Rodriguez Lamus, Liberty Latin America; Mauricio Romero, Liberty Latin America
|
2024 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Two Years Of Deploying ITV/EBIF Applications – Comcast’s Lessons Learned
By Robert Dandrea, Ph.D., Comcast Cable
|
2010 |
Building Generative AI Products: A Comprehensive Approach
By Jennifer Andreoli-Fang, PhD, Amazon Web Services; Nameet Dutia, Amazon Web Services
|
2024 |
Pairing IoT and AI to Reduce Network Maintenance Costs
By Goutam Agarwal, Rogers Communications; J. Clarke Stevens, Independent Consultant
|
2023 |
A Necessary Journey Towards an AI-driven Operation - Telecom Argentina perspective
By Claudio Righetti, Mariela Fiorenzo, Horacio Arrigo; Telecom Argentina S.A.
|
2022 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Hacking the Hacker: How AI Agents are Changing the Game of Penetration Testing
By Kyle Haefner, Ph.D., CableLabs; Craig Pratt, CableLabs
|
2024 |
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
|
2018 |
DOCSIS 3.1 Downstream Early Lessons Learned
By John J. Downey, Cisco Systems Inc.
|
2017 |
FWA, The Promise of Broadband Everywhere Lessons Learned & Best Practices
By Ahmed Jafri, Rogers Communications Inc.; Osama Bazan, Rogers Communications Inc.; Rizwan Butt, Rogers Communications Inc.; Mahmoud ElMeligui, Rogers Communications Inc.; Carlos Moco, Rogers Communications Inc.
|
2023 |
Lessons from Operating Tens of Thousands of Remote PHY Devices
By Jorge Salinger & Steve Sigman, Comcast Cable Communications
|
2021 |
The Conversational Network: AI-powered Language Models for Smarter Cable Operations
By Tyler Glenn, CableLabs; Jason Rupe Ph.D., CableLabs; Kyle Haefner Ph.D., CableLabs
|
2024 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Reducing Preventable Service Visits With Generative AI: Altice USA & Palantir
By Gavin Mitchell, Altice USA; Alex Gottwald, Palantir Technologies; Austin Atmaja, Palantir Technologies; Bruce Gatete, Palantir Technologies; Shane McWilliams, Palantir Technologies; Kate Van Horn, Palantir Technologies
|
2024 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
Preparations for Deploying & Lessons Learned from Deploying High Split (204 MHz) on I-CCAP, R-PHY, & R-MACPHY - High Split as a Steppingstone Towards DOCSIS® 4.0
By Craig Coogan, CommScope, Inc.; Jamie Brown, Shaw Communications, Inc.; Zoran Maricevic, Ph. D., CommScope, Inc.
|
2022 |
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
|
2022 |
