A Necessary Journey Towards an AI-driven Operation - Telecom Argentina perspective (2022)

By Claudio Righetti, Mariela Fiorenzo, Horacio Arrigo; Telecom Argentina S.A.

More than a decade ago we began introducing analytics, machine learning, and finally artificial intelligence to our networks and services. Evolving our work teams from a data-driven culture to AI-driven. It was not an easy task, it involved great challenges and cultural changes, it really is an accelerated transformation process during this pandemic, and it continues.

In this technical paper, we go through the path we are transitioning in Telecom Argentina from data analysis and AI/ML perspective to achieve operational excellence. We present the challenges we went through along, difficulties, learned lessons, success stories and next steps.

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