Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
|
2018 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
|
2018 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
|
2019 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Improved Customer Service Through Automation And Enhanced Responsiveness
By Nick Hamilton-Piercy and John Anderson,
Rogers Engineering
|
1990 |
Automation of the Best Practices used to Evaluate 802.11 Access Network
By David Brownell & Salman Naqvi, Shaw Communications
|
2017 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Silicon Integration For Next Generation Voice Over Cable Customer Premise Equipment
By Tony Andruzzi, Bill Wallace, Patrick Hibbs
|
2005 |
Network Planning Automation Using Big Data
By Ted Boone, Jignesh Patel, Rob Ames, Kyle Cooper & Chaitanya Vasamsetty, Cox Communications, Inc.
|
2018 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
|
2022 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
Automation of Virtual CCAP to Reduce OpEx and Enable New Revenue Streams in the Access Network
By Michael O’Hanlon & Eric Heaton, Intel Corporation – Network Platforms Group
|
2018 |
Improving The Latency of an MSO Network for Gaming and Real Time Applications
By Colin Dearborn, Shaw Cablesystems G.P.
|
2020 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Access Network Operations Savings Through Extending Automation
By John Holobinko & Todd Greene, Cisco Systems, Inc.; Ron Zimmerman, Cox Communications, Inc.
|
2017 |
