Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
It’s ALIVE! Getting to Successful R-PHY Deployment: Do’s And Don’ts
By Tal Laufer & Jeroen Putzeys, ARRIS; Uffe Callesen, Stofa
|
2018 |
Reducing Capex And Opex Through Converged Optical Infrastructures
By Duane Webber, Cisco Systems, Inc.
|
2004 |
Managing The Wi-Fi Home Experience
By Sandy Howe, ARRIS Inc. and Charles Cheevers, ARRIS Inc.
|
2013 |
Adaptive Streaming – New Approaches For Cable Ip Video Delivery
By John Ulm, Tom du Breuil, Gary Hughes, Sean McCarthy, Motorola Corp., Home & Mobility
|
2010 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
|
2017 |
Managing The HFC Environment Using Cable Modem Derived Performance Data
By Rex Bullinger, @Home Network
|
1999 |
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
|
2017 |
Customer Experience-Centric Network Investment and Interventions Through AI
By Juan David Rodriguez Lamus, Liberty Latin America; Mauricio Romero, Liberty Latin America
|
2024 |
Customer First: CX-Driven Augmented Operations
By Roger Brooks, Ph.D., Pankaj Kumar, Mudit Jain, Megha Vij, Nandit Jain & Andrew Colby, Guavus
|
2019 |
Evaluating Cable Network Inventory Methods: Long-Term Scenarios
By Steve Condra, Teleste Intercept; Arttu Purmonen, Teleste Corporation
|
2024 |
Approaches To Security And Access Control For Digital Cable Television
By Claude T. Baggett, Cable Television Laboratories, Inc.
|
1997 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
|
2018 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Not All 4K Is Created Equal: Finding Clarity, Reducing Costs
By Theron Trowbridge, Director of Encoding Operations & Advanced Video Technology, Deluxe Digital Distribution
|
2014 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
Causality for Customer Experience Anomalies with Real-Time vCMTS Telemetry and Machine Learning
By Ilana Weinstein, Comcast
Ramya Narayanaswamy, Comcast
Federica Mutti, Comcast
Aaron Tomkins, Comcast
|
2024 |
The Unique Challenges Faced By Cable Systems Serving Smaller Markets As They Expand To Meet Conditional Access And OCAP Requirements
By Gary Traver, James Capps, Comcast Media Center
|
2007 |
