Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
It’s ALIVE! Getting to Successful R-PHY Deployment: Do’s And Don’ts
By Tal Laufer & Jeroen Putzeys, ARRIS; Uffe Callesen, Stofa
|
2018 |
Reducing Capex And Opex Through Converged Optical Infrastructures
By Duane Webber, Cisco Systems, Inc.
|
2004 |
Managing The Wi-Fi Home Experience
By Sandy Howe, ARRIS Inc. and Charles Cheevers, ARRIS Inc.
|
2013 |
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
|
2017 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Adaptive Streaming – New Approaches For Cable Ip Video Delivery
By John Ulm, Tom du Breuil, Gary Hughes, Sean McCarthy, Motorola Corp., Home & Mobility
|
2010 |
Managing The HFC Environment Using Cable Modem Derived Performance Data
By Rex Bullinger, @Home Network
|
1999 |
Customer First: CX-Driven Augmented Operations
By Roger Brooks, Ph.D., Pankaj Kumar, Mudit Jain, Megha Vij, Nandit Jain & Andrew Colby, Guavus
|
2019 |
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
|
2017 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
|
2018 |
Approaches To Security And Access Control For Digital Cable Television
By Claude T. Baggett, Cable Television Laboratories, Inc.
|
1997 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Not All 4K Is Created Equal: Finding Clarity, Reducing Costs
By Theron Trowbridge, Director of Encoding Operations & Advanced Video Technology, Deluxe Digital Distribution
|
2014 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
Staffing Performance Standards for Metropolitan Cable TV Operations
By F. Ray McDevitt and Peter J. Alden, Warner Amex Cable Communications, Inc.
|
1984 |
The Unique Challenges Faced By Cable Systems Serving Smaller Markets As They Expand To Meet Conditional Access And OCAP Requirements
By Gary Traver, James Capps, Comcast Media Center
|
2007 |
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
|
2020 |
Predicting Service Impairments from Set-top Box Errors in Near Real-Time and What to Do About It
By Justin Watson, Comcast; Roger Brooks, Andrew Colby, Pankaj Kumar, Anant Malhotra & Mudit Jain, Guavus, Inc.
|
2018 |
