Advanced Search

Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
2017
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
2014
It’s ALIVE! Getting to Successful R-PHY Deployment: Do’s And Don’ts
By Tal Laufer & Jeroen Putzeys, ARRIS; Uffe Callesen, Stofa
2018
Reducing Capex And Opex Through Converged Optical Infrastructures
By Duane Webber, Cisco Systems, Inc.
2004
Managing The Wi-Fi Home Experience
By Sandy Howe, ARRIS Inc. and Charles Cheevers, ARRIS Inc.
2013
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
2017
Adaptive Streaming – New Approaches For Cable Ip Video Delivery
By John Ulm, Tom du Breuil, Gary Hughes, Sean McCarthy, Motorola Corp., Home & Mobility
2010
Managing The HFC Environment Using Cable Modem Derived Performance Data
By Rex Bullinger, @Home Network
1999
Customer First: CX-Driven Augmented Operations
By Roger Brooks, Ph.D., Pankaj Kumar, Mudit Jain, Megha Vij, Nandit Jain & Andrew Colby, Guavus
2019
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
2017
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
2018
Not All 4K Is Created Equal: Finding Clarity, Reducing Costs
By Theron Trowbridge, Director of Encoding Operations & Advanced Video Technology, Deluxe Digital Distribution
2014
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
2018
Approaches To Security And Access Control For Digital Cable Television
By Claude T. Baggett, Cable Television Laboratories, Inc.
1997
Staffing Performance Standards for Metropolitan Cable TV Operations
By F. Ray McDevitt and Peter J. Alden, Warner Amex Cable Communications, Inc.
1984
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
2018
The Unique Challenges Faced By Cable Systems Serving Smaller Markets As They Expand To Meet Conditional Access And OCAP Requirements
By Gary Traver, James Capps, Comcast Media Center
2007
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
2020
Predicting Service Impairments from Set-top Box Errors in Near Real-Time and What to Do About It
By Justin Watson, Comcast; Roger Brooks, Andrew Colby, Pankaj Kumar, Anant Malhotra & Mudit Jain, Guavus, Inc.
2018
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
2013