Managing The Wi-Fi Home Experience (2013)

By Sandy Howe, ARRIS Inc. and Charles Cheevers, ARRIS Inc.

First, we will review the trends on Wi-Fi device adoption and the rate at which new devices get added to the home Wi-Fi network. Newly added, heavy hitters for bandwidth or portable devices can present increased difficulties in managing a consistent quality of experience and we will explore how best to optimize their performance.

Next, we will provide customer experience research completed in multiple home environments with different data rates and types. With multiple Wi-Fi devices competing in the home, the consumer experience can be artificially impacted and we will review how this can occur. We will also touch on the effects of supporting close in and far out WiFi devices as they compete for time and resources of the airtime and Access Point to service them.

Attendees will leave this presentation with a better understanding of the importance of managing the in home Wi-Fi Network and provide the best Quality of Experience.

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