Proactive Network and Technical Facilities Monitoring Using Standardized Scorecards
By Dr. Franklin Lartey, Cox Communications
|
2017 |
Moving from Scripted Dialogs to Automation, Omni-Channel and Predictive Analytics
By Marc Bellini, Nokia
|
2017 |
Scaling DAA: Automated Network Health Check for vCMTS Platform
By Marissa Eppes, Ilana Weinstein, Matthew Stehman; Comcast
|
2022 |
Voice Control of Set-Top Box for Customers with Non-Standard Speech
By Adina Halter, Comcast; Sara Smolley, Voiceitt
|
2022 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
Automation Opportunities for Subscriber Management in Cable Television
By Greg Nicholson, NuTEQ Solutions, provider of GOCare
|
2018 |
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
|
2019 |
Smart Data Powers Service Layer Management for Network Operations 2.0
By Dr Vikram Saksena & Ryan Eccles, NetScout Systems
|
2020 |
Assessing Network and Equipment Failures in the New SDN/NFV Architectures
By Marlon Roa,
Chris Liou,
Vijoy Choyi, and
Mark Bieberich,
Infinera
|
2016 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
|
2019 |
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
|
2020 |
Improving Upstream Efficiency
By Karthik Sundaresan, Tom Williams, Sheldon Webster, Alberto Campos & Doug Jones, CableLabs
|
2021 |
Smart Entertainment in the Smart Home
By Arsham Hatambeiki, Universal Electronics Inc.
|
2017 |
Wireline And Wireless Latency Improvements With AQM For Superior Quality Of Experience
By Gateek Fating, Charter Communications
|
2023 |
Reliability Through Total Automation Of CATV System Design
By Ivan T. Frisch, Bill Rothfarb, Aaron Kershenbaum,
Network Analysis Corporation
|
1972 |
House Check - A New Process To Verify Voice Installs
By Mike Gordish, Robert F. Cruickshank III, Dan Rice, C-COR
|
2007 |
Requirements for the IoT Infrastructure in the Customer Premises
By Rajesh Abbi, Duke Tech Solutions, Inc.; Charles Chapman, Enersys; Sudheer Dharanikota, Duke Tech Solutions, Inc.; Kyle Haefner, CableLabs; Clarke Stevens, Shaw Communications, Inc.
|
2022 |
Delivering High-performance Business Services over a Dynamic Optical Infrastructure
By Fady Masoud, Infinera
|
2017 |
Optimal Availability & Security For Voice Over Cable Networks
By Chun K. Chan, Andrew R. McGee, Martin J. Glapa, and Uma Chandrashekhar, Bell Laboratories, Lucent Technologies
|
2004 |
