Automation Opportunities for Subscriber Management in Cable Television (2018)

By Greg Nicholson, NuTEQ Solutions, provider of GOCare

The lifecycle of a subscriber relationship is composed of identifiable and controllable interactions.

Automation models can incorporate all events that compose the experience through a comprehensive business logic and ontology. Systems can elicit or preempt subscriber behaviors through defined measures designed to control outcomes. This paper describes the promise of automated subscriber management (ASM), the migration process, system design considerations, target outcomes and results of operator implementations. ASM can deliver improved customer satisfaction and retention, remove costs, promote and deliver service enhancements. Properly designed and implemented, an automated platform will continuously improve cable operator performance.

By clicking the "Download Paper" button, you are agreeing to our terms and conditions.

Similar Papers

Internet Access Provider Cable Television's Business Plan
By Joseph P. Duggan, Senior Vice President, Waller Capital Corporation
1997
Cable and Wireless Subscriber Management Convergence
By Pablo Stalteri, Hewlett Packard Enterprise
2021
Create Data-Driven Solutions to Optimize IP Content Delivery and Identify Revenue Opportunities
By Brennen Lynch and Anukool Lakhina, Guavus, Inc.
2014
An Integrated Network Management System For Cable Television
By John C. Anderson, Rogers Engineering
1994
Modernizing Subscriber Management on the Road to 10G
By Sebnem Ozer, Ph.D., De Fu Li, Jason Combs, Bob Gaydos, Dan Rice; COMCAST
2022
Customer Management Solutions For DOCSIS
By Daniel Reilly, Solect Technology Group
1999
Improving Cable System Bandwidth Management By Utilizing Subscriber-Based Storage Resources
By Tim Elliott, Peter Schwartz, Joseph Weber, Keen Personal Media, Inc.
2001
The Cable Home is the Wellness and Telemedicine home – lets now deliver these new solutions
By Sudheer Dharanikota, Duke Tech Solutions, Inc.; Charles Cheevers, CommScope Inc.
2022
Opportunities For Application Service Providers In Cable Networks
By Pablo L. Martinez, Lucent Technologies
2000
Cable Network Management Infrastructure Evolution
By L. Alberto Campos, Jennifer Andreoli-Fang and Vivek Ganti, Cable Television Laboratories
2014
More Results >>