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Developmental Approaches For An Existing Cable System
By Fernando Ciccone and Dean Adrian, Manhattan Cable TV
1978
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn, Comcast Cable
2016
Predicting Service Impairments from Set-top Box Errors in Near Real-Time and What to Do About It
By Justin Watson, Comcast; Roger Brooks, Andrew Colby, Pankaj Kumar, Anant Malhotra & Mudit Jain, Guavus, Inc.
2018
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
2013
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
2022
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
2018
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
1985
Architectual Approaches For Integrating SP Wi-fi In Cable Mso Networks
By Rajiv Asati,Sangeeta Ramakrishnan, Rajesh Pazhyannur, Cisco
2012
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
2018
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
2019
Operating Legacy Cable Modems in an FDX Environment
By Shaul Shulman, Intel Corporation
2019
Reducing the Tradeoff Between Performance and Management Using Container and Cloud-Native Approaches
By Karthik Krishna & Jambi Ganbar, VMware
2020
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
2022
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
2018
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
2020
Intelligent Outside Plant Power Operations with Machine Learning
By Matthew Stehman, Comcast; Chris D’Andrea, Comcast; Ilana Weinstein, Comcast
2023
Architectural Alternatives For Cable Ip Video
By Jeff Brooks, Carol Ansley, Tom Cloonan, Stephen Kraiman, Dan Torbet, ARRIS
2011
Managing the Coronavirus Bandwidth Surge: How to Cope with the Spikes and Long-term Growth
By John Ulm & Dr. Thomas Cloonan, CommScope
2020
Wireline And Wireless Latency Improvements With AQM For Superior Quality Of Experience
By Gateek Fating, Charter Communications
2023
Creating The Value Proposition For MSO And Consumer Alike In The More Connected Home – A Guidebook To Success
By Mark Francisco, Comcast Cable, Charles Cheevers, ARRIS
2015