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Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
2022
Challenges, Considerations, and Best Practices for Secure SD-WAN Operationalization for Business Services
By Xin Huang, Joshua Horton, Hung Le; Comcast Cable
2022
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
2018
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
2021
Bringing Enterprise IoT to Cable
By John Jason Brzozowski, MachineQ, a Comcast company
2020
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
2013
Zero Touch Service Assurance
By Sean Yarborough, Spirent
2017
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
2020
How to Succeed With SD-WAN Using Virtualized Service Assurance
By Etienne Martel & Gregory Spear, Accedian
2017
Strategies and Techniques for Ensuring Network Reliability for Enterprise Customers
By Dhirendra Singh Kashiwale, Yogesh Ade; Comcast
2022
Two Years Of Deploying ITV/EBIF Applications – Comcast’s Lessons Learned
By Robert Dandrea, Ph.D., Comcast Cable
2010
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
2020
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
1985
Zero Trust Security Architecture for The Enterprise
By Sarah Weinstein, Christopher Zarcone, Stephen Zevan; Comcast
2022
Photon Avatars in the Comcast Cosmos: An End-to-End View of Comcast Core, Metro and Access Networks
By Venk Mutalik, Steve Ruppa, Fred Bartholf, Bob Gaydos, Steve Surdam, Amarildo Vieira, Dan Rice; Comcast
2022
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
2018
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
2017
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
2020
Using Service Call Measurement To Improve Operations
By Richard N. Clevenger, Cox Cable Communications, Inc.
1985
Key Learnings from Comcast’s Use of Open Source Software in the Access Network
By Louis Donofrio & Qin Zang, Comcast Cable; Vignesh Ramamurthy, Infosys Consulting
2020