Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
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2022 |
Challenges, Considerations, and Best Practices for Secure SD-WAN Operationalization for Business Services
By Xin Huang, Joshua Horton, Hung Le; Comcast Cable
|
2022 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Bringing Enterprise IoT to Cable
By John Jason Brzozowski, MachineQ, a Comcast company
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2020 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
Zero Touch Service Assurance
By Sean Yarborough, Spirent
|
2017 |
How to Succeed With SD-WAN Using Virtualized Service Assurance
By Etienne Martel & Gregory Spear, Accedian
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2017 |
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
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2020 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
|
1985 |
Strategies and Techniques for Ensuring Network Reliability for Enterprise Customers
By Dhirendra Singh Kashiwale, Yogesh Ade; Comcast
|
2022 |
Two Years Of Deploying ITV/EBIF Applications – Comcast’s Lessons Learned
By Robert Dandrea, Ph.D., Comcast Cable
|
2010 |
Zero Trust Security Architecture for The Enterprise
By Sarah Weinstein, Christopher Zarcone, Stephen Zevan; Comcast
|
2022 |
Photon Avatars in the Comcast Cosmos: An End-to-End View of Comcast Core, Metro and Access Networks
By Venk Mutalik, Steve Ruppa, Fred Bartholf, Bob Gaydos, Steve Surdam, Amarildo Vieira, Dan Rice; Comcast
|
2022 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Using Service Call Measurement To Improve Operations
By Richard N. Clevenger, Cox Cable Communications, Inc.
|
1985 |
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
|
2020 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
