Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
|
2019 |
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
|
2019 |
Modernizing Cox Communication’s Access and Aggregation Network Infrastructure for Remote PHY Deployment
By Deependra Malla, Cox Communications Inc.
|
2021 |
Node Health Within Cox ACOE’s Service Health Framework
By Shane Yates, Brian Stublen & Alexis Hwang, Cox Communications
|
2021 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
|
2022 |
Requirements for the IoT Infrastructure in the Customer Premises
By Rajesh Abbi, Duke Tech Solutions, Inc.; Charles Chapman, Enersys; Sudheer Dharanikota, Duke Tech Solutions, Inc.; Kyle Haefner, CableLabs; Clarke Stevens, Shaw Communications, Inc.
|
2022 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
How Cox Communications Implemented an Expert System for Service-First Autonomous Operations
By Dave Norris, Cox Communications
|
2021 |
A General-Purpose Operations Cost Model to Support Proactive Network Maintenance and More
By Jason Rupe, Ph.D., CableLabs
|
2019 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Customer Safety Initiative
By Matt Carothers & Damien Whaley, Cox Communications
|
2019 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
|
2018 |
The Cox National Backbone: Building A Scalable Optical Network For Future Applications And Network Evolution
By Dan Estes, Cox Communications and Gaylord Hart, Infinera
|
2008 |
Proactive Network and Technical Facilities Monitoring Using Standardized Scorecards
By Dr. Franklin Lartey, Cox Communications
|
2017 |
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
|
2017 |
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
|
2020 |
Customer Management Solutions For DOCSIS
By Daniel Reilly, Solect Technology Group
|
1999 |
Machine Learning and Proactive Network Maintenance: Transforming Today's Plant Operations
By Brady Volpe, The VolpeFirm and NimbleThis; Berk Ottlik, NimbleThis LLC
|
2021 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
