Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
The New CX Standard
By David Troll, Glympse
|
2017 |
Optimizing The Last Mile
By Rice, D. and Schnitzer. J., Stargus, Inc
|
2002 |
Fast Ethernet In The Last Mile
By Oleh J. Sniezko, Aurora Networks, Inc.
|
2003 |
What Technology Will Win In The Battle To Deliver Broadband Video To Customer Devices?
By Dave Lively, Cisco Systems and Marty Roberts, thePlatform
|
2008 |
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
|
2022 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
|
2022 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
|
2018 |
Customer Focused Service Process Improvement
By Nicholas Worth
|
1995 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
Virtualization in Wi-Fi to Fix Many Long-Standing Customer Experience Issues
By Ian Wheelock, CommScope Inc; Steve Arendt, CableLabs Advanced Technology Group; Steve Glennon, CableLabs Advanced Technology Group; John Bahr, CableLabs Advanced Technology Group; Tucker Polomik, CableLabs Advanced Technology Group; Zackary Foreman, CableLabs Advanced Technology Group
|
2023 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
|
1985 |
Growth Architectures: Built to Last, Built to Launch
By Dr. Robert L. Howald, Vice President of Network Architecture, Comcast
|
2014 |
