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Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
2014
Routing Packets in Provider’s Network: A Multi-Service Operator’s Perspective
By Deependra Malla, Cox Communication Inc.
2024
Business Services in a DOCSIS Network: Strategies for Supporting Service Level Agreements
By Ken Gold & Jim Gayton, EXFO Inc.
2017
A Proposed End-to-End SDN Architecture for MSO
By Mohcene Mezhoudi, Benjamin Y. Tang, Jean-Philippe Joseph & Enrique Hernandez-Valencia, Bell Labs Consulting
2017
Analysis Of Bandwidth-Conservative Service Opportunity
By Gregory E. Feldkamp, Ph.D, @Security Broadband Corporation
2002
Reducing Preventable Service Visits With Generative AI: Altice USA & Palantir
By Gavin Mitchell, Altice USA; Alex Gottwald, Palantir Technologies; Austin Atmaja, Palantir Technologies; Bruce Gatete, Palantir Technologies; Shane McWilliams, Palantir Technologies; Kate Van Horn, Palantir Technologies
2024
Cable Modem Bandwidth Provisioning and Quality of Service
By Shlomo Rakib, Terayon Communication Systems
1998
Automation and Orchestration of Multiple Platforms to Offer a B2B Self-Service Cloud Platform
By David Camilo Olea, Liberty Latin America
2024
Opportunities For Application Service Providers In Cable Networks
By Pablo L. Martinez, Lucent Technologies
2000
Doing Sometillng About Service Calls!
By Fritz Baker, Viacom Cablevision
1985
Customer Focused Service Process Improvement
By Nicholas Worth
1995
Using Service Call Measurement To Improve Operations
By Richard N. Clevenger, Cox Cable Communications, Inc.
1985
Tile Marriage Of Cable And Satellites (Revisited)
By John P. Witherspoon, Public Service Satellite Consortium
1976
The New Frontier of Custom Digital Service
By Patrick Harshman, PhD, Elisa Camahort, Steve Toteda, Harmonic Inc.
1999
Designing Multi-Service Cable Networks
By Marty Glapa, Chia-Chang Li, Amit Mukhopadhyay, Cezary Purzynski, & Bill Stenger, Lucent Technologies
2000
Service Stability A Data Analytics Approach
By Jeffrey Lee, Achintha Maddumabandara, Stuart Mann; Shaw Communications
2022
The Importance Of WiFi 6 Technology For Delivery Of gbps Internet Service
By David John Urban, Comcast
2019
The impact of Remote PHY on Cable Service Convergence.
By Pawel Sowinski, Cisco Systems Inc.
2016
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
2018
Small Earth Stations Protection Of Service
By Robert H. Allen, Rockwell International
1979