Service Stability A Data Analytics Approach (2022)

By Jeffrey Lee, Achintha Maddumabandara, Stuart Mann; Shaw Communications

Technologies such as wearables, smart homes, smart cities, and smart industries are changing customer expectations for internet services. These new technologies prioritize consistency and responsiveness over sheer volume. Customers expect their smart devices to be responsive and always on. Customers want their wearables and smart home devices such as thermostats, windows, doors, smoke & fire detectors, and security systems to respond to them in near real time. Similarly, smart city and smart industries also have business requirements for low latency and internet service consistency. Customers and businesses are less tolerant of issues regarding network connectivity and latency variability as the demand for “connectedness” is ever increasing amongst internet users and machines.

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