Next Player Video Service: The Case For Bringing Playlists to TV
By Arash Pendari & Giles Wilson, VionLabs AB; Michael Eagles, Liberty Global
|
2019 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
Can Future Networks Survive Without Artificial Intelligence?
By Dr. Claudio Righetti, Emilia Gibellini, Carlos Germán Carreño Romano & Gabriel Carro; Telecom Argentina S.A.
|
2019 |
Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
|
2019 |
CPE Caching – Using Network Inefficiency To Deliver Better Internet Streaming
By Scot Loach, Aterlo Networks
|
2015 |
Make the Most of What You’ve Got: How Cable Modems Can Deliver Economical Cell Site Transport
By Bill Beesley, Fujitsu
|
2020 |
Reducing the Cost of Network Traffic Monitoring with AI
By Petar Djukic, Maryam Amiri & Wade Cherrington, Ciena Canada
|
2021 |
Explainable AI for Data Clean Room Query Validation
By Srilal Weera PhD, Charter Communications
|
2022 |
Upstream 3.0: Cable’s Response To Web 2.0
By Dr. Robert Howald and Phil Miguelez, Motorola Mobility
|
2011 |
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
|
2017 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
|
2019 |
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
|
2019 |
Deploying and Optimizing the Next Generation Wireless Home
By Steven R. Harris, SCTE / ISBE
|
2017 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
Training Machines to Learn From Signal Meter Readings
By Gary Ventriglia, Jack Birnbaum, Robert Gonsalves, Anastasia Vishnyakova, Michael Kreisel & Larry Wolcott, Comcast Corporation
|
2020 |
Customer First: CX-Driven Augmented Operations
By Roger Brooks, Ph.D., Pankaj Kumar, Mudit Jain, Megha Vij, Nandit Jain & Andrew Colby, Guavus
|
2019 |
How to Deliver Qam Video in a DAA World
By Karthik Krishna, Nokia
|
2019 |
