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CPE Caching – Using Network Inefficiency To Deliver Better Internet Streaming
By Scot Loach, Aterlo Networks
2015
Reducing the Cost of Network Traffic Monitoring with AI
By Petar Djukic, Maryam Amiri & Wade Cherrington, Ciena Canada
2021
Make the Most of What You’ve Got: How Cable Modems Can Deliver Economical Cell Site Transport
By Bill Beesley, Fujitsu
2020
Upstream 3.0: Cable’s Response To Web 2.0
By Dr. Robert Howald and Phil Miguelez, Motorola Mobility
2011
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
2017
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer, CableData, Inc.
1999
Deploying and Optimizing the Next Generation Wireless Home
By Steven R. Harris, SCTE / ISBE
2017
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
2019
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
2021
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
2014
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn, Comcast Cable
2016
Training Machines to Learn From Signal Meter Readings
By Gary Ventriglia, Jack Birnbaum, Robert Gonsalves, Anastasia Vishnyakova, Michael Kreisel & Larry Wolcott, Comcast Corporation
2020
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
2019
Augmented Intelligence: Next Level Network and Services Intelligence
By Dr. Claudio Righetti, Mariela Fiorenzo, Omar Hurtado & Gabriel Carro, Telecom Argentina S.A.
2020
Augmented Reality and Artificial Intelligence Approaches for Inventory Synchronization
By Salvatore (Sam) Torrente, Petar Djukic, Dmitri Fedorov, Mehran Bagheri & Marco Naveda, Ciena
2021
In Pursuit of the Dark NOC: Driving Change With Automation & AIOps
By Marcus Rebelo, Resolve Systems
2020
Customer First: CX-Driven Augmented Operations
By Roger Brooks, Ph.D., Pankaj Kumar, Mudit Jain, Megha Vij, Nandit Jain & Andrew Colby, Guavus
2019
Monitoring Client Experience
By Bruce F. Bahlmann, MediaOne
2000
How to Deliver Qam Video in a DAA World
By Karthik Krishna, Nokia
2019
Managing The Wi-Fi Home Experience
By Sandy Howe, ARRIS Inc. and Charles Cheevers, ARRIS Inc.
2013