By Dr. Claudio Righetti, Emilia Gibellini, Carlos Germán Carreño Romano & Gabriel Carro; Telecom Argentina S.A.
In the last two years, Artificial Intelligence (AI) has become a trending topic in the main conferences and international exhibitions. One of the first questions that arises is to refer to the operators and vendors when they use the term AI. These days it really seems that everything gets better with AI, then another important point is hype vs reality. Certainly, there has been a lot of activity in trying to use AI to improve cable network operation and customer experience. On the other hand, future networks will generate a volume of data with exponential growth, and this poses a great challenge. We present in this technical paper a framework of AI technologies, how operators can extract the value from data and gain new insights and efficiencies using artificial intelligence, where to start (the right points) in our networks to apply AI and what human skills will be needed. Finally, we present our biggest challenge: our AI and Data Strategy that will drive our transformation from an MSO and MNO to a Digital Service Provider (DSP).