Service Calls Are Not Scheduled If Customers Don't Call. Easy Ways To Keep Customers From Calling.
By Fritz Baker, Viacom Cablevision
|
1988 |
Doing Sometillng About Service Calls!
By Fritz Baker, Viacom Cablevision
|
1985 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
Using Service Call Measurement To Improve Operations
By Richard N. Clevenger, Cox Cable Communications, Inc.
|
1985 |
How Broadband Customers Can Benefit from Newfangled Wi-Fi Multiple User Features
By David John Urban, Comcast
|
2022 |
A Trial Of A National Pay-Per-View Ordering And Billing System
By Andrew F. Buller, AT&T Communications, Matthew D. Miller, Viacom International, Nancy Frank, CableData
|
1986 |
Video Calling Over Wireless Networks
By David Urban, Comcast
|
2012 |
Managing Service Call Reduction
By ROBERT A.LUFF
|
1988 |
Enhancing Service Agility for the Enterprise Customers using an Integrated Orchestration and Test Automation Solution
By Shiby Parayil & Earl Villanueva, Ericsson North America
|
2018 |
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
|
2020 |
Reducing Service Calls On Drops
By Barbara L. Lukens
|
1988 |
From Support Calls to Insights - Using Automatic Speech Recognition and Natural Language Processing to Drive Product Roadmaps
By Jing Qing, Veronica Bloom, Michael Addonisio, Christy Gearheart; Charter Communications
|
2022 |
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
|
2017 |
Training Machines to Learn From Signal Meter Readings
By Gary Ventriglia, Jack Birnbaum, Robert Gonsalves, Anastasia Vishnyakova, Michael Kreisel & Larry Wolcott, Comcast Corporation
|
2020 |
Strategies and Techniques for Ensuring Network Reliability for Enterprise Customers
By Dhirendra Singh Kashiwale, Yogesh Ade; Comcast
|
2022 |
Moving from Scripted Dialogs to Automation, Omni-Channel and Predictive Analytics
By Marc Bellini, Nokia
|
2017 |
Broadband Packet-Switching
By Franc Stratton, Viacom Cablevision
|
1985 |
Self Service Activation A Field Study Of High-Speed Data (HSD) Self Install
By Bruce F. Bahlmann, MediaOne Internet Services Group
|
1999 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Voice Control of Set-Top Box for Customers with Non-Standard Speech
By Adina Halter, Comcast; Sara Smolley, Voiceitt
|
2022 |
