Reducing Service Calls On Drops (1988)
By Barbara L. Lukens
This paper discusses the high percentage of drop-related service calls to all service calls. It cites some of the causes of drop-related service calls and suggests possible solutions to those particular problems. Much of the data was obtained from responses to a survey conducted throughout operating divisions at ATC and Paragon.
This paper also describes both the field testing and the laboratory testing of drops which are taking place at ATC. (While the testing is still in the early stages, results are given where available.) It is clear that either the current methods and/or the materials we are utilizing in installations must be revised if we are to reduce service calls and improve customer service.
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