Self Service Activation A Field Study Of High-Speed Data (HSD) Self Install (1999)

By Bruce F. Bahlmann, MediaOne Internet Services Group

In September of 1998, MediaOne began a field study of self install. This study was unique because the customer actually performed the wiring necessary to activate HSD services. This paper will review the details and findings of this study and provide direction for those seeking to further their own self service program.

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