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Reducing Service Calls On Drops
By Barbara L. Lukens
1988
Doing Sometillng About Service Calls!
By Fritz Baker, Viacom Cablevision
1985
Service Calls Are Not Scheduled If Customers Don't Call. Easy Ways To Keep Customers From Calling.
By Fritz Baker, Viacom Cablevision
1988
From Satellite To Earth Station To Studio To S-T-L To MDS Transmitter To The Home; Pay Television Comes To Anchorage, Alaska
By Richard L. Vega, Telecommunications Systems, Inc
1978
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
2017
Managing Service Call Reduction
By ROBERT A.LUFF
1988
From Support Calls to Insights - Using Automatic Speech Recognition and Natural Language Processing to Drive Product Roadmaps
By Jing Qing, Veronica Bloom, Michael Addonisio, Christy Gearheart; Charter Communications
2022
Drop Cable RF Leakage Throughout 20 Years Of Service
By Kenneth L. Smith, Times Wire And Cable
1981
Reducing Capex And Opex Through Converged Optical Infrastructures
By Duane Webber, Cisco Systems, Inc.
2004
Reducing the Cost of Network Traffic Monitoring with AI
By Petar Djukic, Maryam Amiri & Wade Cherrington, Ciena Canada
2021
Opportunities For Application Service Providers In Cable Networks
By Pablo L. Martinez, Lucent Technologies
2000
Using Service Call Measurement To Improve Operations
By Richard N. Clevenger, Cox Cable Communications, Inc.
1985
Predicting Service Impairments from Set-top Box Errors in Near Real-Time and What to Do About It
By Justin Watson, Comcast; Roger Brooks, Andrew Colby, Pankaj Kumar, Anant Malhotra & Mudit Jain, Guavus, Inc.
2018
Bringing Service Visibility into the Light with CPRI as a Service
By Bill Beesley, Fujitsu
2020
Not All 4K Is Created Equal: Finding Clarity, Reducing Costs
By Theron Trowbridge, Director of Encoding Operations & Advanced Video Technology, Deluxe Digital Distribution
2014
Intelligent Cable Data Service Architecture: Ensuring Competitive Parity With Optimized Capacity
By Terry L. Wright, Convergence Systems Incorporated (CSI)
1996
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
2018
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
1985
Customer Focused Service Process Improvement
By Nicholas Worth
1995
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
2018