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Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn, Comcast Cable
2016
Bringing Enterprise IoT to Cable
By John Jason Brzozowski, MachineQ, a Comcast company
2020
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
2019
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
2017
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
2018
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
2020
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
2018
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
2018
Improved Customer Service Through Automation And Enhanced Responsiveness
By Nick Hamilton-Piercy and John Anderson, Rogers Engineering
1990
Improving Adaptive Video Delivery Through Active Management
By Santhana Chari, Arris and Mark Francisco, Comcast
2013
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
2020
CPE Caching – Using Network Inefficiency To Deliver Better Internet Streaming
By Scot Loach, Aterlo Networks
2015
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
2018
Two Years Of Deploying ITV/EBIF Applications – Comcast’s Lessons Learned
By Robert Dandrea, Ph.D., Comcast Cable
2010
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
2020
Smart Entertainment in the Smart Home
By Arsham Hatambeiki, Universal Electronics Inc.
2017
Adaptive Streaming – New Approaches For Cable Ip Video Delivery
By John Ulm, Tom du Breuil, Gary Hughes, Sean McCarthy, Motorola Corp., Home & Mobility
2010
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
2017
The Evolution of Network Virtualization In The Home
By Patrick Goemaere, Technicolor
2019
Cloud Overlay (CLOVER)
By John Jason Brzozowski, Mark Brittingham, Chris Luke & Zheng Yin, Comcast
2017