Customer Focused Service Process Improvement
By Nicholas Worth
|
1995 |
The Worth Of Security
By Dan Pike,
United Cable Television Corporation
|
1977 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Improved Customer Service Through Automation And Enhanced Responsiveness
By Nick Hamilton-Piercy and John Anderson,
Rogers Engineering
|
1990 |
Smart Amplifiers – Are They Worth It?
By Mike Darling, Shaw Communications
|
2022 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
|
1985 |
Using Historical Traffic Data to Schedule Service Interruptions for Minimum Customer Impact
By Jason Rupe & Colin Justis, CableLabs
|
2018 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
|
2022 |
New Services Vs. The FAA: A Problem In Need Of A Solution
By Nicholas E. Worth,
Telecable Corporation
|
1981 |
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
|
2019 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
|
2019 |
Reducing Preventable Service Visits With Generative AI: Altice USA & Palantir
By Gavin Mitchell, Altice USA; Alex Gottwald, Palantir Technologies; Austin Atmaja, Palantir Technologies; Bruce Gatete, Palantir Technologies; Shane McWilliams, Palantir Technologies; Kate Van Horn, Palantir Technologies
|
2024 |
Node Health Within Cox ACOE’s Service Health Framework
By Shane Yates, Brian Stublen & Alexis Hwang, Cox Communications
|
2021 |
Machine Learning Model for Customer Claim Prediction in HFC Subscribers
By Dr. Claudio Righetti, Telecom Argentina S.A.; Matilde Cuenca, Telecom Argentina S.A.; Dr. Diego Martinez Heimann, Telecom Argentina S.A.
|
2023 |
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
|
2017 |
House Check - A New Process To Verify Voice Installs
By Mike Gordish, Robert F. Cruickshank III, Dan Rice, C-COR
|
2007 |
Successful Wi-Fi 6 Deployment to Customer Homes: A Service Provider’s Guide to Intelligently Controlling And Optimizing the Wi-Fi 6 Home Network
By Bill McFarland, Plume Design, Inc.
|
2021 |
