Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
|
2017 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
|
2019 |
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
|
2019 |
Deploying and Optimizing the Next Generation Wireless Home
By Steven R. Harris, SCTE / ISBE
|
2017 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
Training Machines to Learn From Signal Meter Readings
By Gary Ventriglia, Jack Birnbaum, Robert Gonsalves, Anastasia Vishnyakova, Michael Kreisel & Larry Wolcott, Comcast Corporation
|
2020 |
Customer First: CX-Driven Augmented Operations
By Roger Brooks, Ph.D., Pankaj Kumar, Mudit Jain, Megha Vij, Nandit Jain & Andrew Colby, Guavus
|
2019 |
How to Deliver Qam Video in a DAA World
By Karthik Krishna, Nokia
|
2019 |
Augmented Intelligence: Next Level Network and Services Intelligence
By Dr. Claudio Righetti, Mariela Fiorenzo, Omar Hurtado & Gabriel Carro, Telecom Argentina S.A.
|
2020 |
In Pursuit of the Dark NOC: Driving Change With Automation & AIOps
By Marcus Rebelo, Resolve Systems
|
2020 |
Augmented Reality and Artificial Intelligence Approaches for Inventory Synchronization
By Salvatore (Sam) Torrente, Petar Djukic, Dmitri Fedorov, Mehran Bagheri & Marco Naveda, Ciena
|
2021 |
Monitoring Client Experience
By Bruce F. Bahlmann, MediaOne
|
2000 |
Managing The Wi-Fi Home Experience
By Sandy Howe, ARRIS Inc. and Charles Cheevers, ARRIS Inc.
|
2013 |
Outages: The Issue Of The 90's
By Bradley L Johnston,
Warner Cable Communications, Inc.
|
1991 |
Intelligent Outside Plant Power Operations with Machine Learning
By Matthew Stehman, Comcast; Chris D’Andrea, Comcast; Ilana Weinstein, Comcast
|
2023 |
The New CX Standard
By David Troll, Glympse
|
2017 |
Successful Wi-Fi 6 Deployment to Customer Homes: A Service Provider’s Guide to Intelligently Controlling And Optimizing the Wi-Fi 6 Home Network
By Bill McFarland, Plume Design, Inc.
|
2021 |
