Augmented Intelligence: Next Level Network and Services Intelligence (2020)

By Dr. Claudio Righetti, Mariela Fiorenzo, Omar Hurtado & Gabriel Carro, Telecom Argentina S.A.

Augmented Intelligence, also known as intelligence amplification, cognitive augmentation, decision support, machine augmented intelligence, and enhanced intelligence, is essentially Artificial Intelligence with a novel approach. While Artificial Intelligence is creating machines to work and react like humans, Augmented Intelligence is using those same machines with a different approach to improve human capabilities. In fact, Augmented Intelligence involves people and machines working together, leveraging their own strengths to achieve greater business value. In other words, the primary goal of Augmented Intelligence is to empower humans to work better and smarter. In this paper, we present the journey we are taking in Telecom Argentina, from data analytics, ML, AI to Augmented Intelligence.

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