Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
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2017 |
How Next-Generation Broadband Network Architectures Will Deliver Integrated Services To Business Customers
By Vikram Saksena, Narad Networks
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2001 |
The Application Of National ANI To Pay-Per-View Ordering
By Thomas J. Neville, Viewer's Choice
Matthew D. Miller, Viacom International
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1988 |
Predicting Service Impairments from Set-top Box Errors in Near Real-Time and What to Do About It
By Justin Watson, Comcast; Roger Brooks, Andrew Colby, Pankaj Kumar, Anant Malhotra & Mudit Jain, Guavus, Inc.
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2018 |
Using Historical Traffic Data to Schedule Service Interruptions for Minimum Customer Impact
By Jason Rupe & Colin Justis, CableLabs
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2018 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
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2018 |
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
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2018 |
The Shift From Element Monitoring To Packet Monitoring To Service Monitoring
By Ian Wheelock, Hari Nair, ARRIS
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2013 |
The New CX Standard
By David Troll, Glympse
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2017 |
Improved Customer Service Through Automation And Enhanced Responsiveness
By Nick Hamilton-Piercy and John Anderson,
Rogers Engineering
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1990 |
Navigating the XGSPON Journey From an MSO Perspective
By Derek Lee, Rogers Communications Inc.; Giancarlo Urbani, Rogers Communications Inc.
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2023 |
Remote Storage DVR
By Stephanie Mitchko, Cablevision Systems LLC
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2013 |
A User's Guide To Home Terminal Units
By Delbert H. Heller, Viacom Cablevision
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1984 |
Evaluating Best-of-Class Web Service APIs for Today's Multi-platform Video Management Solutions
By Alan Ramaley, Nick Rossi, thePlatform for Media, Inc.
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2011 |
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
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2022 |
Right Technician at the Right Time: Using Machine Learning to Predict Network Maintenance Issues
By Anastasia Vishnyakova, Rama Mahajanam, Mike O’Dell, May Merkle-Tan, Catherine Hay & Lisa Pham, Comcast Cable
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2021 |
A Taxonomy of Fraud Experienced by Network Service Providers
By Kevin Taylor & Michael Khalilian, Comcast; Steve Goeringer, CableLabs; Eric Winter, Cox Communications
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2020 |
Hierarchical Inter-CMS Architecture Using Standalone SIP Route Proxy
By Rupal Desai and Rob Kissell, Cisco Systems, Inc.
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2006 |
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
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1985 |
Execute The Upstream Makeover Without Leaving Scars
By Dr. Robert Howald & Larry Wolcott, Comcast; Leslie Ellis, EllisEdits
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2021 |
