A Taxonomy of Fraud Experienced by Network Service Providers (2020)

By Kevin Taylor & Michael Khalilian, Comcast; Steve Goeringer, CableLabs; Eric Winter, Cox Communications

All service providers and retail businesses experience crime in the form of fraud. Fraudsters seek to monetize cyber crime and other crime by targeting our companies, our partners, and our customers.

Annual fraud losses in the US represent a staggering $170B across all fraud types. Many of these fraud types apply to the provider’s technical and financial operations including card fraud ($32B), online fraud ($26B), identity fraud ($16B), check fraud ($7B), synthetic fraud ($6B), account takeover ($5B), and new account fraud ($3B). The methods to execute fraud vary from simple to very technical. In the fraud environment operators face today, fraud incidents are often proceeded by cyber security events.

This requires a greater coordination and collaboration between fraud teams and cybersecurity teams. The fraudsters are creative and coordinated – they attack all aspects of our businesses, including care channels, video, wireless, Internet, mobile and voice services. This paper provides an overview of some examples of fraud experienced by cable operators, and then proposes a framework for fraud and a taxonomy, in order for it to be effectively described and discussed.

What is fraud? Why is it important? Operators are seeing an increase in external fraud resulting in service theft, device theft, and brand damage. In some cases, bad actors use compromised personal and payment information to create fraudulent accounts, or they may use Internet fraud resources to create fully synthetic identities. They may use modified devices to provide video and Internet services to customers they are servicing. Other approaches have been identified as well. In some cases, the subscribers working with the bad actor believe they are working with their actual carrier. Both wireline and wireless operators are being targeted across the globe.

There are many types of fraud being executed against cable operators and their partners. These may target the operators themselves, their customers, or even their business partners. We’re focused on fraud that impacts the operator’s service and the consumers of those services.

Different industry segments and their products experience fraud differently. Voice, internet, mobile, email, and video fraud all have characteristics that are unique to the operator and the product line. Supply chain and fulfillment may be part of fraud, as well – such as when a fraudster arranges for cell phones to be shipped to a certain location or sets up a new cable account resulting in shipment of cable modems and set top boxes.

By clicking the "Download Paper" button, you are agreeing to our terms and conditions.

Similar Papers

Fraud Prevention and Privacy Law: Emerging Conflicts Between Privacy Law and Fraud Prevention
By Will Bracker, Cox Communications; Steve Goeringer & Simon Krauss, CableLabs
2020
The Evolution of Cable Network Security
By Matt Tooley, NCTA, Matt Carothers, Cox Communications, Michael Glenn, CableLabs, Michael O’Reirdan, Comcast, Chris Roosenraad, Time-Warner Cable, and Bill Sweeney, Comcast
2015
The Cox National Backbone: Building A Scalable Optical Network For Future Applications And Network Evolution
By Dan Estes, Cox Communications and Gaylord Hart, Infinera
2008
Solving All Our Problems…Sort of…Blockchain Integrity, Security, and Reliability for Cable Use Cases
By Steve Goeringer & Dr. Jason Rupe, CableLabs
2018
Strategies for Implementing Edge Services in the 10G Cable Network
By Eric Heaton, Intel Corporation – Network Platforms Group
2020
An Optimal Approach To A Full-service Broadband Communications Network
By Reem Safadi, GI Communications Division
1994
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
2020
A Simple Overview of Blockchains: Why They Are Important to the Cable Industry
By Steve Goeringer, CableLabs
2017
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
2018
Key Learnings from Comcast’s Use of Open Source Software in the Access Network
By Louis Donofrio & Qin Zang, Comcast Cable; Vignesh Ramamurthy, Infosys Consulting
2020
More Results >>