Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
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2020 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Artificial Intelligence (AI)-Based Cross-Platform Node Name Mapping (Cmap-NN)
By Jordan Kupersmith, Cox Communications; Wei Cai, Cox Communications; Jeonpaolo Barvez, Cox Communications; Pavan Chandrashekar, Cox Communications; Richard Brown, Cox Communications
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2023 |
Machine Learning and Proactive Network Maintenance: Transforming Today's Plant Operations
By Brady Volpe, The VolpeFirm and NimbleThis; Berk Ottlik, NimbleThis LLC
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2021 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
|
2020 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Using ODM 3.0 to Fix Customer Impairments
By Andrew Hennebury, Rogers Communications; Ray Stevens, Rogers Communications; Iqra Syed, Rogers Communications
|
2023 |
The Road to 10G: Migrating Today’s HFC Network to Meet Tomorrow’s Demand
By Mike Cooper, David Job & Bill Wall, Cox Communications
|
2021 |
Access Network Operations Savings Through Extending Automation
By John Holobinko & Todd Greene, Cisco Systems, Inc.; Ron Zimmerman, Cox Communications, Inc.
|
2017 |
The New CX Standard
By David Troll, Glympse
|
2017 |
Customer First: CX-Driven Augmented Operations
By Roger Brooks, Ph.D., Pankaj Kumar, Mudit Jain, Megha Vij, Nandit Jain & Andrew Colby, Guavus
|
2019 |
Intelligent Outside Plant Power Operations with Machine Learning
By Matthew Stehman, Comcast; Chris D’Andrea, Comcast; Ilana Weinstein, Comcast
|
2023 |
DWDM Access for Remote PHY Networks Integrated Optical Communications Module (OCML)
By Harj Ghuman, Cox Communications
|
2017 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
Customer Focused Service Process Improvement
By Nicholas Worth
|
1995 |
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
|
1985 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
Operational Transformation: Modernizing Field Operations
By Derek Strauss, Shaw Communications Inc.
|
2019 |
