Paper - Using ODM 3.0 to Fix Customer Impairments

Using ODM 3.0 to Fix Customer Impairments (2023)

By Andrew Hennebury, Rogers Communications; Ray Stevens, Rogers Communications; Iqra Syed, Rogers Communications

The purpose of this white paper is to explore the ODM algorithm, its history, development and benefits. ODM was developed to identify both customers and areas where network impairments are present. With assigned scoring, technicians are able to identify which customers must be prioritized. Equipped with this prioritization and the clear identification of which KPI’s within ODM are impaired, technicians are able to quickly resolve issues. With over 600 tickets generated, ODM has observed a 96% success rate.

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