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Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
2020
Right Technician at the Right Time: Using Machine Learning to Predict Network Maintenance Issues
By Anastasia Vishnyakova, Rama Mahajanam, Mike O’Dell, May Merkle-Tan, Catherine Hay & Lisa Pham, Comcast Cable
2021
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
2019
A Machine Learning Pipeline for D3.1 Profile Management
By Maher Harb, Jude Ferreira, Dan Rice, Bryan Santangelo & Rick Spanbauer, Comcast
2019
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
2018
Simplifying Field Operations Using Machine Learning
By Sanjay Dorairaj, Bernard Burg & Nicholas Pinckernell, Comcast Corporation; Chris Bastian, SCTE
2017
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
2018
Applications of Machine Learning in Cable Access Networks
By Karthik Sundaresan, Nicolas Metts, Greg White, Albert Cabellos-Aparicio, CableLabs
2016
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
2018
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
2018
Streaming Telemetry Data from the Home Network using OpenWrt Access CPE
By Shlomo Ovadia, Ph.D., Deependra Rawat & Dan Lynch, Charter Communications
2020
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
2021
Machine Learning and Proactive Network Maintenance: Transforming Today's Plant Operations
By Brady Volpe, The VolpeFirm and NimbleThis; Berk Ottlik, NimbleThis LLC
2021
Detecting Video Piracy with Machine Learning
By Matthew Tooley & Thomas Belford, NCTA – The Internet & Television Assocation
2019
Improved Customer Service Through Automation And Enhanced Responsiveness
By Nick Hamilton-Piercy and John Anderson, Rogers Engineering
1990
Machine Learning Techniques for Equalizing Nonlinear Distortion
By Rob Thompson, Comcast; Xiaohua Li, State University of New York at Binghamton
2020
Operational Transformation Via Machine Learning
By Shamil Assylbekov, PhD. & Devin Levy, Charter Communications
2018
Operationalizing the Grey Optics Architecture
By Venk Mutalik, Dan Rice, Bob Gaydos, Doug Combs & Pat Wike, Comcast
2020
Optimizing DOCSIS 3.0 Configuration in the Upstream through Applied Reinforcement Learning
By Kevin Dugan, Maher Harb, Dan Rice & Robert Lund, Comcast
2021
Network Capacity and Machine Learning
By Dr. Claudio Righetti, Emilia Gibellini, Florencia De Arca, Carlos Germán Carreño Romano, Mariela Fiorenzo, Gabriel Carro & Fernando Rodrigo Ochoa, Cablevisión S.A.
2017