Operational Transformation Via Machine Learning (2018)

By Shamil Assylbekov, PhD. & Devin Levy, Charter Communications

In the current paradigm of Operations acting in a reactive, post hoc manner, something has got to give. MSOs cannot continue to throw bodies at problems in efforts to remediate outages, customer impacting events and impairments. Instead, a data-driven Machine Learning (ML) approach needs to be utilized to change the tide for the better. Cable operators have the ability to merge heterogeneous data from various sources in efforts to qualify and classify problem areas. This will ultimately lead to ML-driven operations which will result in a better sustained customer experience and afford the opportunity for the MSO to work under a lean operations model while employing top engineers to do the work of what would have previously taken dozens of engineers to handle in a post-hoc world. Operational problems go past operations expenditure. Customer impacting events is the name of the game, and by utilizing different ML approaches for different issues, one can classify various events that occurred, provide actionable intelligence and network automation to curtail outages, reduce the mean time to resolution (MTTR) of events in the end providing a better customer experience. Initial efforts of our group have yielded a reduced MTTR for outages and impairments, less escaped defects for feature enhancements, actionable intelligence that affords us the opportunity to make data driven decisions rather than gut reactions or best efforts. This result was mainly achieved via the Deep Learning approach for the purposes of anomaly detection, and a mixture of ML approaches for the purposes of escaped software defect categorizations.

At Charter, ML has made Operations a more intelligent organization. Some of the decisions are now made with real time actionable intelligence via our own plethora of analytics; we now have ability to improve the customer experience on a daily basis. And, we encourage the adoption of this new operational transformation, for the betterment of our industry.

By clicking the "Download Paper" button, you are agreeing to our terms and conditions.

Similar Papers

Best Practices for A/B Testing Machine Learning Models
By Piper Williams, Charter Communications; Ryan Lewis, Charter Communications; Miranda Kroehl, Charter Communications; Veronica Bloom, Charter Communications; Brock Bose, Charter Communications
2023
Machine Learning Applications in Cable TV Advertising: Usage and Challenges
By Srilal M Weerasinghe PhD, Charter Communications
2019
The Zen of Ticketing: Operational Transformation
By Melissa Wood, Comcast
2021
Operational Transformation: Modernizing Field Operations
By Derek Strauss, Shaw Communications Inc.
2019
Operational Transformation Using GIS
By Derek Rieckmann, Midco
2019
Leveraging Machine Learning for Network Traffic Forecasting
By Diane Prisca Onguetou, PhD, Independent Consultant; Achintha Maddumabandara, Rogers Communications; Jeffrey Lee, Rogers Communications
2023
Simplifying Field Operations Using Machine Learning
By Sanjay Dorairaj, Bernard Burg & Nicholas Pinckernell, Comcast Corporation; Chris Bastian, SCTE
2017
Applications of Machine Learning in Cable Access Networks
By Karthik Sundaresan, Nicolas Metts, Greg White, Albert Cabellos-Aparicio, CableLabs
2016
MLaaS Applications in Digital Video: Supplanting Disliked Content
By Srilal Weerasinghe PhD, Charter Communications
2020
Improving Pedestrian Safety using Computer Vision, Machine Learning and Data Analytics
By Parmjit Dhillon, Mohamed Daoud & Hossam Hmimy, Charter Communications Inc.
2021
More Results >>