Fiber Deep Networks and The Lessons Learned From The Field
By Todd Loeffelholz, Alpha Technologies Inc.
|
2017 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Supercharging Proactive Network Maintenance by Leveraging Generative AI
By Santhana Chari, Ph.D., OpenVault; Mahesh Kanase, Ksolves
|
2024 |
Constructing a Convergence Lab: Lessons Learned From Building a Converged Network at CableLabs
By Matthew Schmitt, CableLabs
|
2020 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Lessons From Telco & Wireless Providers: Extending The Life Of The HFC Plant With New Technologies
By Tom Cloonan, Ayham Al-Banna, Mike Emmendorfer,
Zoran Maricevic, Frank O’Keeffe, and John Ulm,
ARRIS Group, Inc.
|
2015 |
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
|
2022 |
AI for IT Operations (AIOps) - Using AI/ML for Improving IT Operations
By Hongcheng Wang, Applied AI & Discovery, Comcast; Praveen Manoharan, Applied AI & Discovery, Comcast; Nilesh Nayan, Applied AI & Discovery, Comcast; Aravindakumar Venugopalan, Applied AI & Discovery, Comcast; Abhijeet Mulye, Applied AI & Discovery, Comcast; Tianwen Chen, Applied AI & Discovery, Comcast; Mateja Putic, Applied AI & Discovery, Comcast
|
2022 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
|
2020 |
Causality for Customer Experience Anomalies with Real-Time vCMTS Telemetry and Machine Learning
By Ilana Weinstein, Comcast
Ramya Narayanaswamy, Comcast
Federica Mutti, Comcast
Aaron Tomkins, Comcast
|
2024 |
PNM Approaches For In-Premise WiFi Networks – Applying Lessons Learned From DOCSIS Proactive Maintenance Practices
By Scott Helms, ZCorum
|
2015 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
What Can Your CPE Tell You?
By Bryan Kelly, Comcast Cable
|
2019 |
Right Technician at the Right Time: Using Machine Learning to Predict Network Maintenance Issues
By Anastasia Vishnyakova, Rama Mahajanam, Mike O’Dell, May Merkle-Tan, Catherine Hay & Lisa Pham, Comcast Cable
|
2021 |
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Can Future Networks Survive Without Artificial Intelligence?
By Dr. Claudio Righetti, Emilia Gibellini, Carlos Germán Carreño Romano & Gabriel Carro; Telecom Argentina S.A.
|
2019 |
Machine Learning Model for Customer Claim Prediction in HFC Subscribers
By Dr. Claudio Righetti, Telecom Argentina S.A.; Matilde Cuenca, Telecom Argentina S.A.; Dr. Diego Martinez Heimann, Telecom Argentina S.A.
|
2023 |
