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How Next-Generation Broadband Network Architectures Will Deliver Integrated Services To Business Customers
By Vikram Saksena, Narad Networks
2001
Moving from Scripted Dialogs to Automation, Omni-Channel and Predictive Analytics
By Marc Bellini, Nokia
2017
Training Machines to Learn From Signal Meter Readings
By Gary Ventriglia, Jack Birnbaum, Robert Gonsalves, Anastasia Vishnyakova, Michael Kreisel & Larry Wolcott, Comcast Corporation
2020
Planned Maintenance Tool (PMT): A Data-Driven Approach to Recommending the Best Time for Planned-Maintenance
By Pete Quesada, Julianne Heinzmann, Nishesh Shukla, Resmi Vijayan, Mike O’Dell, May Merkle-Tan; Comcast Cable
2022
Augmented Intelligence: Next Level Network and Services Intelligence
By Dr. Claudio Righetti, Mariela Fiorenzo, Omar Hurtado & Gabriel Carro, Telecom Argentina S.A.
2020
Customer Premises Equipment Performance And Compatibility
By Claude Baggett, Cable Television Laboratories, Inc.
1994
Internet Service Providers and Cybersecurity: Device Identification and Security at the Edge
By Scott Dotto, Charter Communications; Justinas Bisikirskas, CUJO AI; Kyle Johnson, Charter Communications; Leonardas Marozas, CUJO AI; Tyson Vinson, Charter Communications
2023
Practical Lessons of a DAA Deployment with a Virtualized CMTS
By Asaf Matatyaou, Harmonic, Inc.; Brian Bendt, Comporium
2019
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
1985
Operational Practices for Energy Conservation/Sustainability Measures in the Cable Outside Plant
By Daniel Howard, Enunciant, LLC; Chris Day, Analog Devices; Kevin Gantt, CommScope; John Holobinko, Cisco; Rob Howald & Dan Marut, Comcast; Dick Kirsche, ConsultKirsche; Todd Loeffelholz, Alpha; Kathleen Miles, PG&E; Rene Spee, Coppervale; Dean Stoneback, SCTE•ISBE; John Ulm, Arris; Lamar West & Dan Whitehouse, Hitachi Consulting
2018
Monitoring Client Experience
By Bruce F. Bahlmann, MediaOne
2000
Artificial Intelligence (AI)-Based Cross-Platform Node Name Mapping (Cmap-NN)
By Jordan Kupersmith, Cox Communications; Wei Cai, Cox Communications; Jeonpaolo Barvez, Cox Communications; Pavan Chandrashekar, Cox Communications; Richard Brown, Cox Communications
2023
From Support Calls to Insights - Using Automatic Speech Recognition and Natural Language Processing to Drive Product Roadmaps
By Jing Qing, Veronica Bloom, Michael Addonisio, Christy Gearheart; Charter Communications
2022
The Importance of the Visual Smart Assistant to the Cable Operator and Pay-TV Solutions
By Charles Cheevers, CommScope
2019
A Better Platform to Facilitate Remote Patient Monitoring
By Jason Page, Charter Communications
2020
Explainable AI for Data Clean Room Query Validation
By Srilal Weera PhD, Charter Communications
2022
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer, CableData, Inc.
1999
Practical Deployment Lessons of a Centralized Virtualized CMTS
By Asaf Matatyaou, Harmonic, Inc.; Richard J. Walker, Shared Services
2018
The Evolution Towards Autonomous Networks
By Claudio Righetti, Mariela Fiorenzo, Emilia Gibellini & Martin Juiz, Telecom Argentina S.A.
2021
Quality Of Experience In Cable Networks: Challenges, Trends, And Solutions
By Alon Bernstein
2006