Lessons From Telco & Wireless Providers: Extending The Life Of The HFC Plant With New Technologies
By Tom Cloonan, Ayham Al-Banna, Mike Emmendorfer,
Zoran Maricevic, Frank O’Keeffe, and John Ulm,
ARRIS Group, Inc.
|
2015 |
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
|
2022 |
AI for IT Operations (AIOps) - Using AI/ML for Improving IT Operations
By Hongcheng Wang, Applied AI & Discovery, Comcast; Praveen Manoharan, Applied AI & Discovery, Comcast; Nilesh Nayan, Applied AI & Discovery, Comcast; Aravindakumar Venugopalan, Applied AI & Discovery, Comcast; Abhijeet Mulye, Applied AI & Discovery, Comcast; Tianwen Chen, Applied AI & Discovery, Comcast; Mateja Putic, Applied AI & Discovery, Comcast
|
2022 |
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
|
2020 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
What Can Your CPE Tell You?
By Bryan Kelly, Comcast Cable
|
2019 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
PNM Approaches For In-Premise WiFi Networks – Applying Lessons Learned From DOCSIS Proactive Maintenance Practices
By Scott Helms, ZCorum
|
2015 |
Can Future Networks Survive Without Artificial Intelligence?
By Dr. Claudio Righetti, Emilia Gibellini, Carlos Germán Carreño Romano & Gabriel Carro; Telecom Argentina S.A.
|
2019 |
Right Technician at the Right Time: Using Machine Learning to Predict Network Maintenance Issues
By Anastasia Vishnyakova, Rama Mahajanam, Mike O’Dell, May Merkle-Tan, Catherine Hay & Lisa Pham, Comcast Cable
|
2021 |
Machine Learning Model for Customer Claim Prediction in HFC Subscribers
By Dr. Claudio Righetti, Telecom Argentina S.A.; Matilde Cuenca, Telecom Argentina S.A.; Dr. Diego Martinez Heimann, Telecom Argentina S.A.
|
2023 |
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Rapid and Automated Production Scale Activation of Expanded Upstream Bandwidth
By Rob Thompson, Rob Howald, John Chrostowski, Dan Rice, Amarildo Vieira, Rohini Vugumudi & Zhen Lu, Comcast Cable
|
2021 |
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
|
2020 |
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
|
2017 |
Using AI in Network Planning and Operations Forecasting
By Petar Djukic & Maryam Amiri, Ciena Canada
|
2021 |
Unlocking the Power of Big Data: “The Key Workforce Skills Operator’s Need for the Future of Analytics”
By Steven R. Harris, Society of Cable Telecommunications Engineers, Inc.
|
2023 |
Virtualization in Wi-Fi to Fix Many Long-Standing Customer Experience Issues
By Ian Wheelock, CommScope Inc; Steve Arendt, CableLabs Advanced Technology Group; Steve Glennon, CableLabs Advanced Technology Group; John Bahr, CableLabs Advanced Technology Group; Tucker Polomik, CableLabs Advanced Technology Group; Zackary Foreman, CableLabs Advanced Technology Group
|
2023 |
Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
|
2019 |
