Advanced Search

Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
2018
Improved Customer Service Through Automation And Enhanced Responsiveness
By Nick Hamilton-Piercy and John Anderson, Rogers Engineering
1990
The Last Five Meters
By Gary H. Arlen, Arlen Communications Inc.
1999
Using Digital Identity to Drive Personalization, User Experience and Monetization
By Doug Fantuzzi, Amdocs Media & Entertainment Solutions
2017
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
2017
Towards A More Econcmic Microwave System For CATV
By James F. Roche, Raytheon Service Company
1973
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
2019
Building a Business Service in the Cloud
By Adrian Beaudin & Bruce Van Nice, Akamai
2020
Using Historical Traffic Data to Schedule Service Interruptions for Minimum Customer Impact
By Jason Rupe & Colin Justis, CableLabs
2018
Too Many Cooks in the Kitchen: Fostering Organizational Cohesion by Digitizing the RPD
By De Fu Li, Comcast; Gregory Medders, Comcast; Eric Stonfer, Comcast; Bhanu Krishnamurthy, Comcast; Sinan Onder, Comcast; Mehul Patel, Comcast
2023
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer, CableData, Inc.
1999
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn, Comcast Cable
2016
Monitoring Client Experience
By Bruce F. Bahlmann, MediaOne
2000
Operational Practices for Energy Conservation/Sustainability Measures in the Cable Outside Plant
By Daniel Howard, Enunciant, LLC; Chris Day, Analog Devices; Kevin Gantt, CommScope; John Holobinko, Cisco; Rob Howald & Dan Marut, Comcast; Dick Kirsche, ConsultKirsche; Todd Loeffelholz, Alpha; Kathleen Miles, PG&E; Rene Spee, Coppervale; Dean Stoneback, SCTE•ISBE; John Ulm, Arris; Lamar West & Dan Whitehouse, Hitachi Consulting
2018
Creating The Value Proposition For MSO And Consumer Alike In The More Connected Home – A Guidebook To Success
By Mark Francisco, Comcast Cable, Charles Cheevers, ARRIS
2015
Evolving The Home Router To An Applications Delivery Gateway
By Joe Trujillo and Chris Kohler, Motorola Mobility, Inc.
2012
Successful Wi-Fi 6 Deployment to Customer Homes: A Service Provider’s Guide to Intelligently Controlling And Optimizing the Wi-Fi 6 Home Network
By Bill McFarland, Plume Design, Inc.
2021
Capitalizing on the Evolved Communications Experience
By Kjell Johansson, Ericsson Inc
2019
Detecting and Mitigating Distributed Denial of Service Attack with Transparent Security
By Randy Levensalor, CableLabs; Chris Sibley, Cox Communications
2021
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
2018