Methods for Picture Quality Improvement : Aspects on Co-channel, Random, and Impulse Noise Cancellation
By Peter Deierlein and Aravanan Gurusami, Philips Broadband Networks Inc.
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1993 |
Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
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2018 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
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2019 |
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
|
2020 |
Managing Service Call Reduction
By ROBERT A.LUFF
|
1988 |
HFC Improvement For DOCSIS 3.1 Evolution
By Maxwell Huang, Cisco Systems
|
2015 |
Service Stability A Data Analytics Approach
By Jeffrey Lee, Achintha Maddumabandara, Stuart Mann; Shaw Communications
|
2022 |
Smart Data Powers Service Layer Management for Network Operations 2.0
By Dr Vikram Saksena & Ryan Eccles, NetScout Systems
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2020 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Using Service Call Measurement To Improve Operations
By Richard N. Clevenger, Cox Cable Communications, Inc.
|
1985 |
Requirements for the IoT Infrastructure in the Customer Premises
By Rajesh Abbi, Duke Tech Solutions, Inc.; Charles Chapman, Enersys; Sudheer Dharanikota, Duke Tech Solutions, Inc.; Kyle Haefner, CableLabs; Clarke Stevens, Shaw Communications, Inc.
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2022 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
Bringing Service Visibility into the Light with CPRI as a Service
By Bill Beesley, Fujitsu
|
2020 |
The Role of Lean in Shaw: Our Technical and Operational Journey
By Noé Morales & Aston Fenby, Shaw Communications Inc.
|
2019 |
A Taxonomy of Fraud Experienced by Network Service Providers
By Kevin Taylor & Michael Khalilian, Comcast; Steve Goeringer, CableLabs; Eric Winter, Cox Communications
|
2020 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
|
2019 |
Best Practices for A/B Testing Machine Learning Models
By Piper Williams, Charter Communications; Ryan Lewis, Charter Communications; Miranda Kroehl, Charter Communications; Veronica Bloom, Charter Communications; Brock Bose, Charter Communications
|
2023 |
Detecting and Mitigating Distributed Denial of Service Attack with Transparent Security
By Randy Levensalor, CableLabs; Chris Sibley, Cox Communications
|
2021 |
Silicon Integration For Next Generation Voice Over Cable Customer Premise Equipment
By Tony Andruzzi, Bill Wallace, Patrick Hibbs
|
2005 |
