Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Predicting Service Impairments from Set-top Box Errors in Near Real-Time and What to Do About It
By Justin Watson, Comcast; Roger Brooks, Andrew Colby, Pankaj Kumar, Anant Malhotra & Mudit Jain, Guavus, Inc.
|
2018 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
|
2018 |
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
|
1985 |
Architectual Approaches For Integrating SP Wi-fi In Cable Mso Networks
By Rajiv Asati,Sangeeta Ramakrishnan, Rajesh Pazhyannur, Cisco
|
2012 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
Operating Legacy Cable Modems in an FDX Environment
By Shaul Shulman, Intel Corporation
|
2019 |
Reducing the Tradeoff Between Performance and Management Using Container and Cloud-Native Approaches
By Karthik Krishna & Jambi Ganbar, VMware
|
2020 |
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
|
2018 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Architectural Alternatives For Cable Ip Video
By Jeff Brooks, Carol Ansley, Tom Cloonan, Stephen Kraiman, Dan Torbet, ARRIS
|
2011 |
Managing the Coronavirus Bandwidth Surge: How to Cope with the Spikes and Long-term Growth
By John Ulm & Dr. Thomas Cloonan, CommScope
|
2020 |
Creating The Value Proposition For MSO And Consumer Alike In The More Connected Home – A Guidebook To Success
By Mark Francisco, Comcast Cable, Charles Cheevers, ARRIS
|
2015 |
Approaches To Integrating CDN Technologies Into Classical Cable VOD Platforms
By Charles Hasek, Time Warner Cable and Santosh Krishnan, Verivue
|
2011 |
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
|
2020 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
A General-Purpose Operations Cost Model to Support Proactive Network Maintenance and More
By Jason Rupe, Ph.D., CableLabs
|
2019 |
What Can Your CPE Tell You?
By Bryan Kelly, Comcast Cable
|
2019 |
