By Esteban Sandino, P. Eng., Rogers Cablesystems Ltd
Setting up and running high-speed data services over cable will require changes in the way services are currently provisioned and supported over a CATV network. Such changes will involve evaluating the way different groups within the cable organization interact with each other, as well as generating efficient service provisioning and problem resolution procedures. The overall goal will be to maintain the highest level of service availability through efficient service support and fast resolution of any network related problems. The building of the required expertise to provide and support the next generation of high-speed data services may involve the creation of new technical groups, and also the modification of existing operational procedures to accommodate needs specific to the new products. This paper describes the work Rogers Cablesystems has done to date to achieve these objectives.