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Using Historical Traffic Data to Schedule Service Interruptions for Minimum Customer Impact
By Jason Rupe & Colin Justis, CableLabs
2018
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
2018
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer, CableData, Inc.
1999
Kickstarting Proactive Network Maintenance with the Proactive Operations Platform and Example Application
By Jason Rupe, Ph.D. & Jingjie Zhu, CableLabs
2019
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
2021
Profile Management Informed Proactive Network Maintenance
By Jason Rupe & Jingjie Zhu, CableLabs
2020
Characterizing Network Problems Using DOCSIS® 3.1 OFDM RxMER Per Subcarrier Data
By Ron Hranac, Cisco Systems; James Medlock, Akleza,Inc.; Bruce Currivan, JJP Development; Roger Fish & Tom Kolze, Broadcom; Jason Rupe & Tom Williams, CableLabs; Larry Wolcott, Comcast
2019
Solving All Our Problems…Sort of…Blockchain Integrity, Security, and Reliability for Cable Use Cases
By Steve Goeringer & Dr. Jason Rupe, CableLabs
2018
A General-Purpose Operations Cost Model to Support Proactive Network Maintenance and More
By Jason Rupe, Ph.D., CableLabs
2019
Water Can Run, But It Can’t Hide: PNM Finds Soaked Cables
By Kathy Fox, Nathan Zedan, James Kolcun & Larry Wolcott, Comcast; Jason Rupe, Tom Williams & Jay Zhu, CableLabs; Ron Hranac, SCTE Network Operations Subcommittee
2021
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
2017
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
1985
Right Technician at the Right Time: Using Machine Learning to Predict Network Maintenance Issues
By Anastasia Vishnyakova, Rama Mahajanam, Mike O’Dell, May Merkle-Tan, Catherine Hay & Lisa Pham, Comcast Cable
2021
Distributed Gain Architecture: Increased Performance, Decreased Power Draw
By Nader Foroughi, Shaw Communications; Jason Rupe, CableLabs
2020
Improving Upstream Efficiency
By Karthik Sundaresan, Tom Williams, Sheldon Webster, Alberto Campos & Doug Jones, CableLabs
2021
Successful Wi-Fi 6 Deployment to Customer Homes: A Service Provider’s Guide to Intelligently Controlling And Optimizing the Wi-Fi 6 Home Network
By Bill McFarland, Plume Design, Inc.
2021
Constructing a Convergence Lab: Lessons Learned From Building a Converged Network at CableLabs
By Matthew Schmitt, CableLabs
2020
Exploring the Impact of Mixing Delay Sensitive and Delay Insensitive Traffic on DOCSIS Networks
By Stuart Lipoff, IP Action Partners
2006
OFDMA Predistortion Coefficient and OFDM Channel Estimation Decoding and Analysis
By Tom Williams, Alberto Campos, Lin Cheng, James Lin, Jason Rupe & Jay Zhu, CableLabs
2021
Field Experiences with US OFDMA and Using US Profile Management
By Karthik Sundaresan & Jay Zhu, CableLabs; João Pedro Fernandes, NOS
2020