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Using Historical Traffic Data to Schedule Service Interruptions for Minimum Customer Impact
By Jason Rupe & Colin Justis, CableLabs
2018
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
2018
A Roadmap for Cable Access Reliability
By Jason Rupe, CableLabs; Ron Hranac
2022
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer, CableData, Inc.
1999
Data Collection, Interpretation Methodologies, and Challenges for Proactive Network Maintenance
By James Medlock, Akleza, Inc.; Ron Hranac, SCTE; Allen Maharaj, Rogers; Alexander Podarevsky, Promptlink Communications; Jason Rupe, CableLabs; Foad Towfiq, Promptlink Communications; Brady Volpe, Volpe Firm
2023
Kickstarting Proactive Network Maintenance with the Proactive Operations Platform and Example Application
By Jason Rupe, Ph.D. & Jingjie Zhu, CableLabs
2019
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
2021
Improving Operational Intelligence for Maintaining Cable Networks
By Mike Spaulding, Comcast Corporation; Larry Wolcott, Comcast Corporation; Jason Rupe, CableLabs
2022
Characterizing Network Problems Using DOCSIS® 3.1 OFDM RxMER Per Subcarrier Data
By Ron Hranac, Cisco Systems; James Medlock, Akleza,Inc.; Bruce Currivan, JJP Development; Roger Fish & Tom Kolze, Broadcom; Jason Rupe & Tom Williams, CableLabs; Larry Wolcott, Comcast
2019
Profile Management Informed Proactive Network Maintenance
By Jason Rupe & Jingjie Zhu, CableLabs
2020
Solving All Our Problems…Sort of…Blockchain Integrity, Security, and Reliability for Cable Use Cases
By Steve Goeringer & Dr. Jason Rupe, CableLabs
2018
A General-Purpose Operations Cost Model to Support Proactive Network Maintenance and More
By Jason Rupe, Ph.D., CableLabs
2019
Exploring the Benefits of Network Intelligence Applications to Optimize HFC Networks Using a Data-Driven Design Approach
By Diana Linton, Charter Communications; Esteban Sandino, Charter Communications; Nader Foroughi, Technetix Inc.; Keith Auzenne, Charter Communications; Premton Bogaj, Technetix Inc.
2023
Water Can Run, But It Can’t Hide: PNM Finds Soaked Cables
By Kathy Fox, Nathan Zedan, James Kolcun & Larry Wolcott, Comcast; Jason Rupe, Tom Williams & Jay Zhu, CableLabs; Ron Hranac, SCTE Network Operations Subcommittee
2021
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
2017
How Will Proactive Network Maintenance Change Under DOCSIS® 4.0?
By Ron Hranac; Jason Rupe, Ph.D. CableLabs®; Dan Torbet, CommScope; Brady Volpe, The Volpe Firm
2022
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
1985
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
2022
Using PNM Tools to Identify Misaligned Amplifiers
By Mike O'Dell, Comcast; Westley Darby, Comcast; Jason Rupe, CableLabs; Andy Martushev, Comcast; Alex Zayvelev, Comcast
2023
Minimum Bit Rate Impact on Outdoor Wi-Fi Network
By Sunil Narayanan, Aniyambeth, Comcast Cable Communication LLC
2023