Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Causality for Customer Experience Anomalies with Real-Time vCMTS Telemetry and Machine Learning
By Ilana Weinstein, Comcast
Ramya Narayanaswamy, Comcast
Federica Mutti, Comcast
Aaron Tomkins, Comcast
|
2024 |
Right Technician at the Right Time: Using Machine Learning to Predict Network Maintenance Issues
By Anastasia Vishnyakova, Rama Mahajanam, Mike O’Dell, May Merkle-Tan, Catherine Hay & Lisa Pham, Comcast Cable
|
2021 |
Machine Learning and Telemetry Improves Outside Plant Power Resiliency for More Reliable Networks
By Stephanie Ohnmacht, Matthew Stehman; Comcast
|
2022 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
Machine Learning Model for Customer Claim Prediction in HFC Subscribers
By Dr. Claudio Righetti, Telecom Argentina S.A.; Matilde Cuenca, Telecom Argentina S.A.; Dr. Diego Martinez Heimann, Telecom Argentina S.A.
|
2023 |
A Machine Learning Pipeline for D3.1 Profile Management
By Maher Harb, Jude Ferreira, Dan Rice, Bryan Santangelo & Rick Spanbauer, Comcast
|
2019 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
Simplifying Field Operations Using Machine Learning
By Sanjay Dorairaj, Bernard Burg & Nicholas Pinckernell, Comcast Corporation; Chris Bastian, SCTE
|
2017 |
Intelligent Outside Plant Power Operations with Machine Learning
By Matthew Stehman, Comcast; Chris D’Andrea, Comcast; Ilana Weinstein, Comcast
|
2023 |
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
|
2018 |
Applications of Machine Learning in Cable Access Networks
By Karthik Sundaresan, Nicolas Metts, Greg White, Albert Cabellos-Aparicio, CableLabs
|
2016 |
Best Practices for A/B Testing Machine Learning Models
By Piper Williams, Charter Communications; Ryan Lewis, Charter Communications; Miranda Kroehl, Charter Communications; Veronica Bloom, Charter Communications; Brock Bose, Charter Communications
|
2023 |
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
|
2018 |
Scaling DAA: Smart, Continuous Network Health Monitoring for vCMTS with Machine Learning
By Ilana Weinstein, Comcast; Ramya Narayanaswamy, Comcast; Aaron Tomkins, Comcast; Nivedhitha Sridhar, Comcast
|
2023 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Streaming Telemetry Data from the Home Network using OpenWrt Access CPE
By Shlomo Ovadia, Ph.D., Deependra Rawat & Dan Lynch, Charter Communications
|
2020 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Detection and Classification of OFDMA Spectrum Impairments by Machine Learning
By Jude Ferreira, Comcast; Kevin Dugan, Comcast; Maher Harb, Comcast; Mike O’Dell, Comcast; Larry Wolcott, Comcast
|
2023 |
Machine Learning and Proactive Network Maintenance: Transforming Today's Plant Operations
By Brady Volpe, The VolpeFirm and NimbleThis; Berk Ottlik, NimbleThis LLC
|
2021 |
