From Support Calls to Insights - Using Automatic Speech Recognition and Natural Language Processing to Drive Product Roadmaps
By Jing Qing, Veronica Bloom, Michael Addonisio, Christy Gearheart; Charter Communications
|
2022 |
New Generation Data Governance for Charter Network:1
By Jay Liew, Mark Teflian, Bruce Bacon, Jay Brophy & Randy Pettus, Charter Communications
|
2019 |
Scaling IP Advertising Using Manifest Manipulation
By Vipul Patel, Charter Communications; Xavier Denis, CommScope
|
2019 |
Best Practices for A/B Testing Machine Learning Models
By Piper Williams, Charter Communications; Ryan Lewis, Charter Communications; Miranda Kroehl, Charter Communications; Veronica Bloom, Charter Communications; Brock Bose, Charter Communications
|
2023 |
Voice Control of Set-Top Box for Customers with Non-Standard Speech
By Adina Halter, Comcast; Sara Smolley, Voiceitt
|
2022 |
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
|
2020 |
Composite Quality Metric KPIs - A General Framework for Interpretable Composite Metrics
By Rohan Khatavkar, Ryan Lewis, Veronica Bloom; Charter Communications
|
2022 |
Moving from Scripted Dialogs to Automation, Omni-Channel and Predictive Analytics
By Marc Bellini, Nokia
|
2017 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
How Automatic Content Analysis Enables The Enternaiment Experiences Of The Future
By Jan Neumann, Comcast
|
2016 |
Unlocking the Power of Big Data: “The Key Workforce Skills Operator’s Need for the Future of Analytics”
By Steven R. Harris, Society of Cable Telecommunications Engineers, Inc.
|
2023 |
Gridmetrics Data Provide Insights and Improve Situational Awareness of the Electric Power Grid
By Robert Cruickshank, Ph.D. & Nicolas Metts, Cable Television Laboratories; Paul Schauer, Comcast Cable Communications; Curtis Snyder
|
2020 |
Developing the DOCSIS 4.0 Playbook for the Season of 10G
By Dr. Robert Howald, Jon Cave & Olakunle Ekundare, Comcast; John Williams & Matt Petersen, Charter Communications
|
2021 |
Assuring Data Delivery from Critical IoT Devices: A Method to Create New Services and Mitigate Liability
By Michael Kloberdans & Shlomo Ovadia, Charter Communications
|
2018 |
Redesigning the Voice Relevance Engine for Scale and Reliability
By Eileen Bengston, Ferhan Ture; Comcast
|
2022 |
Edge Computing Architecture
By Umamaheswar (Achari) Kakinada, Deh-Min Richard Wu, Curt Wong & Yildirim Sahin, Charter Communications, Inc
|
2021 |
Streaming Telemetry Data from the Home Network using OpenWrt Access CPE
By Shlomo Ovadia, Ph.D., Deependra Rawat & Dan Lynch, Charter Communications
|
2020 |
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
|
2017 |
V-REX – Voice Relevance Engine For Xfinity
By Stefan Deichmann, Oliver Jojic, Akash Nagle, Scot Zola, Tom Des Jardins, Robert Rubinoff,
Amit Bagga, Comcast Labs
|
2012 |
Using Digital Identity to Drive Personalization, User Experience and Monetization
By Doug Fantuzzi, Amdocs Media & Entertainment Solutions
|
2017 |
