Growth Architectures: Built to Last, Built to Launch
By Dr. Robert L. Howald, Vice President of Network Architecture, Comcast
|
2014 |
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
|
2018 |
The Last Five Meters
By Gary H. Arlen, Arlen Communications Inc.
|
1999 |
Improved Customer Service Through Automation And Enhanced Responsiveness
By Nick Hamilton-Piercy and John Anderson,
Rogers Engineering
|
1990 |
Using Digital Identity to Drive Personalization, User Experience and Monetization
By Doug Fantuzzi, Amdocs Media & Entertainment Solutions
|
2017 |
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
|
2017 |
Towards A More Econcmic Microwave System For CATV
By James F. Roche, Raytheon Service Company
|
1973 |
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
|
2019 |
Building a Business Service in the Cloud
By Adrian Beaudin & Bruce Van Nice, Akamai
|
2020 |
Too Many Cooks in the Kitchen: Fostering Organizational Cohesion by Digitizing the RPD
By De Fu Li, Comcast; Gregory Medders, Comcast; Eric Stonfer, Comcast; Bhanu Krishnamurthy, Comcast; Sinan Onder, Comcast; Mehul Patel, Comcast
|
2023 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Using Historical Traffic Data to Schedule Service Interruptions for Minimum Customer Impact
By Jason Rupe & Colin Justis, CableLabs
|
2018 |
Proactive Network Maintenance for Customer Premise Issues in DOCSIS Network
By Vikram Karwal, Rogers Communications; Jenny Panman, Rogers Communications
|
2024 |
Proactive Network Maintenance for Customer Premise Issues in DOCSIS Network
By Vikram Karwal, Rogers Communications; Jenny Panman, Rogers Communications
|
2024 |
Monitoring Client Experience
By Bruce F. Bahlmann, MediaOne
|
2000 |
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Operational Practices for Energy Conservation/Sustainability Measures in the Cable Outside Plant
By Daniel Howard, Enunciant, LLC; Chris Day, Analog Devices; Kevin Gantt, CommScope; John Holobinko, Cisco; Rob Howald & Dan Marut, Comcast; Dick Kirsche, ConsultKirsche; Todd Loeffelholz, Alpha; Kathleen Miles, PG&E; Rene Spee, Coppervale; Dean Stoneback, SCTE•ISBE; John Ulm, Arris; Lamar West & Dan Whitehouse, Hitachi Consulting
|
2018 |
Creating The Value Proposition For MSO And Consumer Alike In The More Connected Home – A Guidebook To Success
By Mark Francisco, Comcast Cable, Charles Cheevers, ARRIS
|
2015 |
Evolving The Home Router To An Applications Delivery Gateway
By Joe Trujillo and Chris Kohler, Motorola Mobility, Inc.
|
2012 |
Capitalizing on the Evolved Communications Experience
By Kjell Johansson, Ericsson Inc
|
2019 |
