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Business Services in a DOCSIS Network: Strategies for Supporting Service Level Agreements
By Ken Gold & Jim Gayton, EXFO Inc.
2017
Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
2019
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
2017
Machine Learning Model for Customer Claim Prediction in HFC Subscribers
By Dr. Claudio Righetti, Telecom Argentina S.A.; Matilde Cuenca, Telecom Argentina S.A.; Dr. Diego Martinez Heimann, Telecom Argentina S.A.
2023
Evolving The Telecom Stack And How WebRTC Plays A Role
By Chris Wendt, Comcast
2014
Wireline And Wireless Latency Improvements With AQM For Superior Quality Of Experience
By Gateek Fating, Charter Communications
2023
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
2019
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
2018
Reducing Investigation Time for Researchers, And Enabling Automated Configuration Updates by Digitizing Contextual Information
By Ajay Gavagal, Mehul Patel, Sinan Onder; Comcast Corporation
2022
Practical Video Over DOCSIS® Implementations Without Forklifts
By Doug Jones, Roger Slyk, BigBand Networks
2007
Machine Learning and Telemetry Improves Outside Plant Power Resiliency for More Reliable Networks
By Stephanie Ohnmacht, Matthew Stehman; Comcast
2022
Can a Fixed Wireless Last 100m Connection Really Compete with a Wired Connection?
By J.R. Flesch, Bryan Pavlich, David Virag & Charles Cheevers, ARRIS; Belal Hamzeh, Ph.D. & Dorin Viorel, CableLabs
2017
Network Service Descriptors as a Factory
By Hans Vanderstraeten, Erwin Six, Mihai Fagadar & Willem Acke, Nokia
2017
Delinearizing Television – An Architectural Look at Bridging MSO Experiences with OTT Experiences
By Bhavan Gandhi, Varma Chanderraju, & Jonathan Ruff, Motorola Mobility, Inc.
2012
Predicting Service Impairments from Set-top Box Errors in Near Real-Time and What to Do About It
By Justin Watson, Comcast; Roger Brooks, Andrew Colby, Pankaj Kumar, Anant Malhotra & Mudit Jain, Guavus, Inc.
2018
Intelligent Outside Plant Power Operations with Machine Learning
By Matthew Stehman, Comcast; Chris D’Andrea, Comcast; Ilana Weinstein, Comcast
2023
Introducing An Abstraction Layer To Control The User Experience, Apps And Integrate Content On All Screens
By Albert Dahan, Founder and CTO, Metrological
2015
MSO Profit Target: The Business Internet User- How Advanced Internet Caching Appliances Can Assist The MSO In Capturing This Business
By Jim Royle, CacheFlow Inc.
2000
Winning the Gaming War: Play for Cable Operator
By Alon Bernstein, Rajiv Asati & Sangeeta Ramakrishnan, Cisco Systems
2019
Smart Data Powers Service Layer Management for Network Operations 2.0
By Dr Vikram Saksena & Ryan Eccles, NetScout Systems
2020