Using Historical Traffic Data to Schedule Service Interruptions for Minimum Customer Impact
By Jason Rupe & Colin Justis, CableLabs
|
2018 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Kickstarting Proactive Network Maintenance with the Proactive Operations Platform and Example Application
By Jason Rupe, Ph.D. & Jingjie Zhu, CableLabs
|
2019 |
Characterizing Network Problems Using DOCSIS® 3.1 OFDM RxMER Per Subcarrier Data
By Ron Hranac, Cisco Systems; James Medlock, Akleza,Inc.; Bruce Currivan, JJP Development; Roger Fish & Tom Kolze, Broadcom; Jason Rupe & Tom Williams, CableLabs; Larry Wolcott, Comcast
|
2019 |
Profile Management Informed Proactive Network Maintenance
By Jason Rupe & Jingjie Zhu, CableLabs
|
2020 |
Solving All Our Problems…Sort of…Blockchain Integrity, Security, and Reliability for Cable Use Cases
By Steve Goeringer & Dr. Jason Rupe, CableLabs
|
2018 |
A General-Purpose Operations Cost Model to Support Proactive Network Maintenance and More
By Jason Rupe, Ph.D., CableLabs
|
2019 |
Water Can Run, But It Can’t Hide: PNM Finds Soaked Cables
By Kathy Fox, Nathan Zedan, James Kolcun & Larry Wolcott, Comcast; Jason Rupe, Tom Williams & Jay Zhu, CableLabs; Ron Hranac, SCTE Network Operations Subcommittee
|
2021 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Total Cable TV Customer Service
By Sharon C. Thompson, Warner Amex Cable Communications Inc.
|
1985 |
Right Technician at the Right Time: Using Machine Learning to Predict Network Maintenance Issues
By Anastasia Vishnyakova, Rama Mahajanam, Mike O’Dell, May Merkle-Tan, Catherine Hay & Lisa Pham, Comcast Cable
|
2021 |
Exploring the Impact of Mixing Delay Sensitive and Delay Insensitive Traffic on DOCSIS Networks
By Stuart Lipoff, IP Action Partners
|
2006 |
Successful Wi-Fi 6 Deployment to Customer Homes: A Service Provider’s Guide to Intelligently Controlling And Optimizing the Wi-Fi 6 Home Network
By Bill McFarland, Plume Design, Inc.
|
2021 |
Distributed Gain Architecture: Increased Performance, Decreased Power Draw
By Nader Foroughi, Shaw Communications; Jason Rupe, CableLabs
|
2020 |
Improving Upstream Efficiency
By Karthik Sundaresan, Tom Williams, Sheldon Webster, Alberto Campos & Doug Jones, CableLabs
|
2021 |
Constructing a Convergence Lab: Lessons Learned From Building a Converged Network at CableLabs
By Matthew Schmitt, CableLabs
|
2020 |
Field Experiences with US OFDMA and Using US Profile Management
By Karthik Sundaresan & Jay Zhu, CableLabs; João Pedro Fernandes, NOS
|
2020 |
Detecting and Mitigating Distributed Denial of Service Attack with Transparent Security
By Randy Levensalor, CableLabs; Chris Sibley, Cox Communications
|
2021 |
