In a maturing cable industry, operating costs and expenditures tend to be more closely scrutinized so as to insure optimum cost-effectiveness. At the same time, employee productivity and quality of service should not be compromised.
Often, training is overlooked as both the day-to-day and long-term link between cost-effectiveness and quality and productivity.
Using a training topics matrix of available course material and desired results, this paper will discuss outside training sources and how they can be constructed into a highly cost-effective, custom-designed, individualized technical training program. Also included is a thorough, annotated catalog of training resources.