Organization of scheduled preventative maintenance and operating practices minimize trouble calls. Prior to convicting subscribers of non-education of cable T.V. the knowledge of service offered and its quality must be understood from manager to installer level first.
Technical personnel are constantly haunted by the acceptable viewing and reliability of their system. Keeping this quality through scheduled maintenance of processing and distribution equipment, proper installs, effective service call response/evaluation and continuing education can result in a reliable system.
The proficiency and congeniality of management, marketing and engineering will reflect customer appreciation of of the product they are purchasing.