A Charm School For Installers And Techs? Who Needs It! (1979)

By Sheldon B. Satin, Sheldon Satin Associates, Inc.

A presentation to the NCTA by Sheldon B. Satin on four aspects of a customer relations training program: * The necessity of customer relations training * The objectives of a training program * Topics of a training program * Development and implementation of a training program

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